What are the responsibilities and job description for the Guest Service Supervisor position at Sandusky KOA Holiday Campground?
Start Date: 5/14/2025
Overview
We are seeking a dedicated and professional individual to join our team. This position requires strong communication skills, attention to detail, and the ability to handle various guest request efficiently.
Duties
- Welcome guests upon arrival and provide a friendly and efficient check-in experience.
- Handle guest inquiries and requests promptly, ensuring high levels of guest satisfaction.
- Delivery (wood, ice, store goods, etc)
- Escort late arrivals to there site, ensuring high levels of guest satisfaction.
- Shut down amenities per scheduled time (pools, playground)
- Address any guest complaints or issues with professionalism and courtesy, escalating when necessary.
- Patrol / rounds throughout your shift ensuring quite time and making sure campers don't get to loud.
Qualifications
- Previous experience in customer service or hospitality is required.
- Familiarity with campground operations is a plus.
- Strong communication skills with the ability to engage positively with guests from diverse backgrounds.
- Ability to work nights, weekends, and holidays.
- Strong organizational skills with attention to detail in managing guest information and requests.
- A passion for providing outstanding guest relations and enhancing the overall guest experience.
Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Seasonal
Pay: From $15.00 per hour
Expected hours: 35 per week
Schedule:
- Evening shift
- Night shift
Application Question(s):
- Do you have reliable transportation?
- Do you understand this is a night position?
Experience:
- Guest Services: 3 years (Required)
- Security: 3 years (Preferred)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person
Salary : $15
