What are the responsibilities and job description for the Rock Tools Technical Support Supervisor position at Sandvik Group?
Sandvik Mining & Rock Technology , the leading global supplier of equipment and tools, service and technical solutions for the mining industry, currently has an opening for a Technical Support Supervisor.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Location – Northern Nevada
Key performance areas
The Technical Support Supervisor is responsible for managing a team of technical specialists delivering world-class customer support, directly resolving open tickets and managing system SLA performance and metrics. Delivering remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that customer and business issues are promptly resolved, and preventative actions documented to prevent repeat issues. Scheduling, planning, and executing all distributor and end customer demands for our technical specialists to travel onsite supporting complex troubleshooting and training.
Main Responsibilities
- Coordinate prompt support for end customers and sales organizations within territory.
- Monitor performance of underground technicians.
- Diagnose and resolve customer issues.
- Research questions using available information & internal resources.
- Troubleshoot problems and advise on the appropriate action.
- Identify and escalate situations requiring urgent attention.
- Redirect problems to the correct resource where required.
- Manage technical specialist workload, performance, and development.
- This position will require travel to underground locations to provide on-site support and supervision to employees.
- Ensure accurate inventory levels by conducting weekly stock takes and implementing corrective actions to address any discrepancies.
Safety and Environment
Personal Leadership
Your profile
You possess a Technical Degree in a mechanical discipline.
Current MSHA Part 46 and 48 and direct knowledge of the Sandvik TRACK program is a plus.
We offer a competitive compensation package. Generous benefit package includes life, health, dental, PTO, holidays, and a 401(k)-retirement savings plan.
How to Apply
For immediate consideration, please apply at Sandvik Careers for the Technical Support Supervisor position, Job Req. ID# R0074924.
Sandvik is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
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