Assistant Store Manager - Auto Parts

Automotive Parts Store Assistant Manager
Drive Success: Join as an Assistant Manager

Location: Dover, NH- In Person

Compensation: $18.00-21.00 Depending on Experience

Experience Level: Auto Parts preferred/ Customer Service preferred

JOB SUMMARY:

Drive success in a fast-paced retail environment! As an Assistant Store Manager, you'll support store operations, lead and engage your team, and deliver top-notch customer service. You'll help drive sales and profitability while ensuring safety, efficiency, and a positive workplace culture. Responsibilities include coaching team members, managing inventory, maintaining store standards, and implementing company programs. If you're a motivated leader or aspiring leader who thrives on customer satisfaction and teamwork, we want you on our team!

PERKS & BENEFITS

• Career Growth Opportunities
• Employee Discount
• Holiday & Vacation Pay
• Personal & Sick Day Pay
• Health, Dental & Vision Insurance
• Short & Long Term Disability
• Life Insurance – Company Paid & Voluntary
• Accidental & Critical Illness Insurance
• 401(k) & Profit Sharing with company match
• FMLA & Bereavement Leave

ESSENTIAL FUNCTIONS:

• Ensure team and customer safety by following safety protocols and maintaining a secure environment.
• Uphold safety, health, and security standards.
• Thrive in a fast-paced retail setting.
• Interpret and follow all company policies.
• Deliver superior customer service to drive growth, sales, and profitability.
• Lead and engage employees to create a positive work culture.
• Partner with teammates to support store initiatives.
• Support the store manager in leading the team and managing operations.
• Maximize sales, profits, and customer service.
• Train and coach team members to achieve business goals.
• Oversee inventory, assets, operations, and safety.
• Maintain cleanliness of vehicles, sales floor, stockroom, and exterior areas.
• Implement NAPA programs and continuously improve processes.
• Build customer relationships, handle sales inquiries, and ensure a positive in-store and phone experience.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

• High School diploma or GED required
• Possess and maintain a valid driver's license with no DWI convictions within the past four years and not have over three moving violations or two at-fault accidents in the last three years.
• Effective communication skills as well as strong presentation and written skills.
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
• Passion for delivering customer care and building long term relationships.
• Thrive off working in a very fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems
• Able to diagnose problems, collect information, establish facts, draw valid conclusions, and resolve a variety of operational issues ranging from ordinary to complex.
• Able to Interpret and explain instructions, processes and policies including financial, inventory and operational reports, to establish programs and procedures, identify, and define operational problems where limited standardization may exist, and recommend a plan of action to resolve the problem(s).
• Ability to respond rapidly and effectively to changing requirements on short notice.
• Personal qualities of flexibility, integrity, and confidentiality.
• Acts in a professional manner by approaching others in a tactful manner; reacting well under pressure; treating others with respect and consideration regardless of their status or position; accepting responsibility for own actions, following through on commitments.
• Provides superior customer service to internal and external clients, customers, and employees.

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to:
• Wear the proper personal protective equipment for each task, including, but not limited to, safety boots, safety glasses, hearing protection, gloves, hard hat, dust mask, etc.
• Regularly lift and/or move 10 pounds, frequently lift and/or move 25 pounds and occasionally lift and/or move 40 pounds. Ability to lift 60lbs in some situations.
• Ability to reach with hands and arms and use hands to finger, or handle objects, tools, and controls.
• Ability to stand, walk and climb stairs regularly.
• Ability to bend, twist, squat, stoop, kneel or crouch frequently.
• Ability to talk and/or hear frequently.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work both indoors and outdoors regularly in all elements.

Sanel NAPA is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.