What are the responsibilities and job description for the Passenger Service Agent position at Sanford Airport Authority?
Are you passionate about providing exceptional customer service in a dynamic airport environment? The Orlando Sanford International Airport, operated by the Sanford Airport Authority, is seeking dedicated individuals to join our team as Passenger Service Agents. As a Passenger Service Agent, you'll be responsible for ensuring a smooth and pleasant experience for airline passengers. From computerized check-ins to assisting with baggage services and providing special assistance as needed, you'll play a crucial role in creating positive travel experiences. If you have excellent communication skills, a strong work ethic, and a commitment to delivering top-notch service, we want to hear from you. Join us in providing unparalleled service at one of Florida's premier airports.
The Passenger Service Agents role is to provide friendly customer service for airline passengers including but not limited to computerized passenger check-in, baggage service, greeting arriving passengers, jetway operation, and providing special assistance as required.
RESPONSIBILITIES:
- Provide customer service to airline passengers.
- Check-in passengers and baggage up to 50 lbs.
- Verify passenger documents for boarding passes.
- Comply with airline security requirements.
- Assist passengers with reservations and rebooking.
- Operate jet bridge for arriving/departing flights.
- Make boarding and arrival announcements.
- Assist arriving passengers.
- Communicate pertinent flight information.
- Work with others to ensure on-time flights.
- Other duties as assigned.
TOOLS AND EQUIPMENT USED:
Computer hardware/software, phones, radios.
SKILLS:
- Must complete paperwork accurately and have basic computer skills.
- Excellent customer service skills and a strong work ethic.
- Present a neat professional appearance and demeanor.
- Must be punctual & dependable.
- Must be flexible with scheduling and able to work a variety of shifts including nights, weekends, and holidays.
- Willing to work in a time-sensitive and fast-paced environment.
EDUCATION: High school diploma or GED required.
