What are the responsibilities and job description for the Senior Patient Access Representative position at Sanford Health?
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift :
8 Hours - Day Shifts (United States of America)
Scheduled Weekly Hours :
Salary Range : $18.25 - $25.50
Union Position : Department Details
Mon - Fri, 8a - 5p
No weekends or holidays
Busy Orthopedic Clinic
Work as a team but also function independently to complete job duties
Build good working relationships with coworkers / Providers
Must have ability to think creatively to meet surgery scheduling needs of our patients
Summary
The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff scheduling surgery for Orthopedics.
Job Description
Specific duties vary by location and may include the following : Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure / surgery orders, as well as appropriately schedule all necessary resources to perform the procedure / surgery. Responsible for resource management and resolving conflicts. Serves as a liaison between provider and supporting providers. Manages provider schedules.
May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May train and mentor new employees. May serve as an electronic medical record (EMR) super user.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.
Qualifications
High school diploma or equivalent preferred; post-secondary education helpful.
Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.
Sanford is an EEO / AA Employer M / F / Disability / Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Salary : $18 - $26
