What are the responsibilities and job description for the Associate Help Desk Support Technician position at Sanford Research?
For more information about Total Rewards, visit https://sanfordcareers.com/benefits
Sanford Health
Sanford Health Associate Help Desk Support Technician Fargo, North Dakota
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Current Employees Apply Here
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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Health Insurance
We offer multiple health plan options allowing you flexibility to choose what fits best for your family.
Paid Time Off
With our paid time off program we encourage you to take time away to re-charge and re-fresh.
Voluntary Benefits
A large assortment of voluntary benefits allow you to customize your benefit package.
Company Paid Benefits
Eligible employees receive base life insurance and disability at no cost to help with financial needs.
401(k) Retirement Savings Plan
We provide a generous employer match contribution while you put away money for your retirement.
Employee Perks
Employees get access to a wide selection of discounts/perks both local and nationwide.
Job Details
Careers With Purpose
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: 501 Place Bldg
Location: Fargo, ND
Address: 501 4th St N, Fargo, ND 58102, USA
Shift: 10 Hours - Evening Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.50 - $26.50
Pay Info: Pay starts at $16.50 and increases according to years of applicable experience.
Job Summary
Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.
Qualifications
High school diploma or equivalent preferred. Associates’ degree in technology related field strongly preferred.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0218168
Job Function: Information Technology
Apply Now
Current Employees Apply Here
Share this job
Sanford Health
Sanford Health Associate Help Desk Support Technician Fargo, North Dakota
Apply Now
Current Employees Apply Here
Share this job
- share to facebook share to twitter share to linkedin share by email
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Your browser does not support the video tag.
Health Insurance
We offer multiple health plan options allowing you flexibility to choose what fits best for your family.
Paid Time Off
With our paid time off program we encourage you to take time away to re-charge and re-fresh.
Voluntary Benefits
A large assortment of voluntary benefits allow you to customize your benefit package.
Company Paid Benefits
Eligible employees receive base life insurance and disability at no cost to help with financial needs.
401(k) Retirement Savings Plan
We provide a generous employer match contribution while you put away money for your retirement.
Employee Perks
Employees get access to a wide selection of discounts/perks both local and nationwide.
Job Details
Careers With Purpose
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: 501 Place Bldg
Location: Fargo, ND
Address: 501 4th St N, Fargo, ND 58102, USA
Shift: 10 Hours - Evening Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.50 - $26.50
Pay Info: Pay starts at $16.50 and increases according to years of applicable experience.
Job Summary
Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.
Qualifications
High school diploma or equivalent preferred. Associates’ degree in technology related field strongly preferred.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0218168
Job Function: Information Technology
Apply Now
Current Employees Apply Here
Share this job
- share to facebook share to twitter share to linkedin share by email
- Associate Help Desk Support Tech...
- Fargo
- North Dakota
- Clear All
Salary : $17 - $27
