What are the responsibilities and job description for the Guest Services Representative - Broadway - FT position at Sanford Research?
For more information about Total Rewards, visit https://sanfordcareers.com/benefits
Sanford Health
Sanford Health Guest Services Representative - Broadway - FT Fargo, North Dakota
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Current Employees Apply Here
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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Health Insurance
We offer multiple health plan options allowing you flexibility to choose what fits best for your family.
Paid Time Off
With our paid time off program we encourage you to take time away to re-charge and re-fresh.
Voluntary Benefits
A large assortment of voluntary benefits allow you to customize your benefit package.
Company Paid Benefits
Eligible employees receive base life insurance and disability at no cost to help with financial needs.
401(k) Retirement Savings Plan
We provide a generous employer match contribution while you put away money for your retirement.
Employee Perks
Employees get access to a wide selection of discounts/perks both local and nationwide.
Job Details
Careers With Purpose
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: Sanford Broadway Med Cntr
Location: Fargo, ND
Address: 801 Broadway N, Fargo, ND 58102, USA
Shift: Day
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $15.00 - $22.50
Department Details
Full time Monday-Friday Position based at the Sanford Broadway Medical Center located at 801 north Broadway. This position begins at 7:15 am on Mon/Tues/Wed and at 6:00am on Thursday and Fridays. Paid time off/matching 401K/Health and Dental options.
Job Summary
Greets and assists patients, families and visitors in a courteous manner. Provides information and assistance to patients, families, and visitors in accordance with guest services programs and initiatives. Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Assists with problem resolution and serves as a liaison to Sanford resources and associates. Displays extraordinary professionalism and tact during stressful and busy times, displaying ability to problem solve. Responds to patients with empathy using positive interpersonal and effective communication skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business.
Recognizes and responds to sensitive situations and issues with discretion and confidentiality. Identifies systems improvement needs and advocates a plan for improvement. Collaborates with other Sanford associates and Guest Service staff to make Sanford patient and family experiences as positive and stress free as possible. Proactively assesses family needs and assures they are aware of amenities available such as, pagers, lockers and computer areas. Manages family rooms and public waiting areas. May complete family room rounds on a daily basis. Demonstrates computer based customer support skill, logging into the Sanford Electronic Privacy Information Center (EPIC) to pull patient information.
Qualifications
High school diploma or equivalent preferred.
Benefits
Experience in customer service preferred.
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0218187
Job Function: Customer Support Services
Apply Now
Current Employees Apply Here
Share this job
Sanford Health
Sanford Health Guest Services Representative - Broadway - FT Fargo, North Dakota
Apply Now
Current Employees Apply Here
Share this job
- share to facebook share to twitter share to linkedin share by email
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Your browser does not support the video tag.
Health Insurance
We offer multiple health plan options allowing you flexibility to choose what fits best for your family.
Paid Time Off
With our paid time off program we encourage you to take time away to re-charge and re-fresh.
Voluntary Benefits
A large assortment of voluntary benefits allow you to customize your benefit package.
Company Paid Benefits
Eligible employees receive base life insurance and disability at no cost to help with financial needs.
401(k) Retirement Savings Plan
We provide a generous employer match contribution while you put away money for your retirement.
Employee Perks
Employees get access to a wide selection of discounts/perks both local and nationwide.
Job Details
Careers With Purpose
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: Sanford Broadway Med Cntr
Location: Fargo, ND
Address: 801 Broadway N, Fargo, ND 58102, USA
Shift: Day
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $15.00 - $22.50
Department Details
Full time Monday-Friday Position based at the Sanford Broadway Medical Center located at 801 north Broadway. This position begins at 7:15 am on Mon/Tues/Wed and at 6:00am on Thursday and Fridays. Paid time off/matching 401K/Health and Dental options.
Job Summary
Greets and assists patients, families and visitors in a courteous manner. Provides information and assistance to patients, families, and visitors in accordance with guest services programs and initiatives. Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Assists with problem resolution and serves as a liaison to Sanford resources and associates. Displays extraordinary professionalism and tact during stressful and busy times, displaying ability to problem solve. Responds to patients with empathy using positive interpersonal and effective communication skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business.
Recognizes and responds to sensitive situations and issues with discretion and confidentiality. Identifies systems improvement needs and advocates a plan for improvement. Collaborates with other Sanford associates and Guest Service staff to make Sanford patient and family experiences as positive and stress free as possible. Proactively assesses family needs and assures they are aware of amenities available such as, pagers, lockers and computer areas. Manages family rooms and public waiting areas. May complete family room rounds on a daily basis. Demonstrates computer based customer support skill, logging into the Sanford Electronic Privacy Information Center (EPIC) to pull patient information.
Qualifications
High school diploma or equivalent preferred.
Benefits
Experience in customer service preferred.
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0218187
Job Function: Customer Support Services
Apply Now
Current Employees Apply Here
Share this job
- share to facebook share to twitter share to linkedin share by email
- Guest Services Representative - ...
- Fargo
- North Dakota
- Clear All
Salary : $15 - $23
