What are the responsibilities and job description for the Patient Accounts Representative position at Sanford Research?
For more information about Total Rewards, visit https://sanfordcareers.com/benefits
Sanford Health
Sanford Health Patient Accounts Representative Sioux Falls, South Dakota
Apply Now
Current Employees Apply Here
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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Health Insurance
We offer multiple health plan options allowing you flexibility to choose what fits best for your family.
Paid Time Off
With our paid time off program we encourage you to take time away to re-charge and re-fresh.
Voluntary Benefits
A large assortment of voluntary benefits allow you to customize your benefit package.
Company Paid Benefits
Eligible employees receive base life insurance and disability at no cost to help with financial needs.
401(k) Retirement Savings Plan
We provide a generous employer match contribution while you put away money for your retirement.
Employee Perks
Employees get access to a wide selection of discounts/perks both local and nationwide.
Job Details
Careers With Purpose
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.00 - $23.50
Job Summary
A Patient Accounts Representative is responsible for providing exceptional service to the Customers of Sanford. Resolves concerns with Customers, insurance companies and third-party agencies. Providing optimal Customer service is the heartbeat of Sanford Patient Accounts. Accountable for controlling and settling high volumes of accounts for past and upcoming services provided by Sanford Health. Research accounts and educate guarantors regarding financial liability, billing issues, insurance concerns, and forwarding various other information needed for account maintenance to pertinent departments for review.
Responsible to collect and follow-up on current and delinquent account balances due, including inbound and outbound contact via telephone, MyChart messaging, live chat, and text messaging with insurance companies and agents, law offices, other departments of the organization, patients. Informs customers about Sanford Financial Assistance Program via face-to-face interaction and over the phone communication using automated phone technology. Maintains accurate documentation in guarantor's accounts, regarding all verbal and written communications associated with the account. The workday consists of 90-95% of an employee's time on the telephone, live chat, and MyChart messaging.
Good working knowledge of collection laws as well as requirements of collection agencies mandated under the FDCPA standards. Work closely with the collection agencies by providing accurate information to enable them to correctly manage accounts.
Use initiative, discretion, and independent judgment in making decisions in varied situations as it relates to patient accounts. Capability to work with the growth and development needs of unique patient populations and to utilize strong communication skills. Be able to utilize all office equipment including provided computer and application software, printer, FAX, copier, multi-line telephone system. Requires excellent written and oral communication skills, including English usage, grammar, punctuation, and style. Ability to use appropriate reference materials and to multi-task. Familiarity with Data Processing capabilities and procedures is necessary. Must maintain HIPAA compliance.
Qualifications
High school diploma or equivalent preferred.
Two years call center and or customer service preferred.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0209165
Job Function: Revenue Cycle
Apply Now
Current Employees Apply Here
Share this job
Sanford Health
Sanford Health Patient Accounts Representative Sioux Falls, South Dakota
Apply Now
Current Employees Apply Here
Share this job
- share to facebook share to twitter share to linkedin share by email
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Your browser does not support the video tag.
Health Insurance
We offer multiple health plan options allowing you flexibility to choose what fits best for your family.
Paid Time Off
With our paid time off program we encourage you to take time away to re-charge and re-fresh.
Voluntary Benefits
A large assortment of voluntary benefits allow you to customize your benefit package.
Company Paid Benefits
Eligible employees receive base life insurance and disability at no cost to help with financial needs.
401(k) Retirement Savings Plan
We provide a generous employer match contribution while you put away money for your retirement.
Employee Perks
Employees get access to a wide selection of discounts/perks both local and nationwide.
Job Details
Careers With Purpose
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.00 - $23.50
Job Summary
A Patient Accounts Representative is responsible for providing exceptional service to the Customers of Sanford. Resolves concerns with Customers, insurance companies and third-party agencies. Providing optimal Customer service is the heartbeat of Sanford Patient Accounts. Accountable for controlling and settling high volumes of accounts for past and upcoming services provided by Sanford Health. Research accounts and educate guarantors regarding financial liability, billing issues, insurance concerns, and forwarding various other information needed for account maintenance to pertinent departments for review.
Responsible to collect and follow-up on current and delinquent account balances due, including inbound and outbound contact via telephone, MyChart messaging, live chat, and text messaging with insurance companies and agents, law offices, other departments of the organization, patients. Informs customers about Sanford Financial Assistance Program via face-to-face interaction and over the phone communication using automated phone technology. Maintains accurate documentation in guarantor's accounts, regarding all verbal and written communications associated with the account. The workday consists of 90-95% of an employee's time on the telephone, live chat, and MyChart messaging.
Good working knowledge of collection laws as well as requirements of collection agencies mandated under the FDCPA standards. Work closely with the collection agencies by providing accurate information to enable them to correctly manage accounts.
Use initiative, discretion, and independent judgment in making decisions in varied situations as it relates to patient accounts. Capability to work with the growth and development needs of unique patient populations and to utilize strong communication skills. Be able to utilize all office equipment including provided computer and application software, printer, FAX, copier, multi-line telephone system. Requires excellent written and oral communication skills, including English usage, grammar, punctuation, and style. Ability to use appropriate reference materials and to multi-task. Familiarity with Data Processing capabilities and procedures is necessary. Must maintain HIPAA compliance.
Qualifications
High school diploma or equivalent preferred.
Two years call center and or customer service preferred.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0209165
Job Function: Revenue Cycle
Apply Now
Current Employees Apply Here
Share this job
- share to facebook share to twitter share to linkedin share by email
- Patient Accounts Representative
- Sioux Falls
- South Dakota
- Clear All
Salary : $16 - $24
