What are the responsibilities and job description for the Patient Relations Specialist position at Sanford Research?
For more information about Total Rewards, visit https://sanfordcareers.com/benefits
Sanford Health
Sanford Health Patient Relations Specialist Sioux Falls, South Dakota
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Current Employees Apply Here
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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Health Insurance
We offer multiple health plan options allowing you flexibility to choose what fits best for your family.
Paid Time Off
With our paid time off program we encourage you to take time away to re-charge and re-fresh.
Voluntary Benefits
A large assortment of voluntary benefits allow you to customize your benefit package.
Company Paid Benefits
Eligible employees receive base life insurance and disability at no cost to help with financial needs.
401(k) Retirement Savings Plan
We provide a generous employer match contribution while you put away money for your retirement.
Employee Perks
Employees get access to a wide selection of discounts/perks both local and nationwide.
Job Details
Careers With Purpose
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: Ann Berdahl Hall Building
Location: Sioux Falls, SD
Address: 1503 W 18th St, Sioux Falls, SD 57105, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Job Summary
Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient. Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills. Identifying and resolving patient and family member concerns and problems regarding services and staff. Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns. Assists with and actively involved in patient satisfaction surveys and patient grievance plans. Assisting in interpretation of policies and procedures for patients, families, and visitors.
Qualifications
Bachelor’s degree in social work, business, nursing, psychology or other applicable science is required. In lieu of a bachelor’s degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered. Master’s degree is preferred.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0215126
Job Function: Customer Support Services
Apply Now
Current Employees Apply Here
Share this job
Sanford Health
Sanford Health Patient Relations Specialist Sioux Falls, South Dakota
Apply Now
Current Employees Apply Here
Share this job
- share to facebook share to twitter share to linkedin share by email
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Your browser does not support the video tag.
Health Insurance
We offer multiple health plan options allowing you flexibility to choose what fits best for your family.
Paid Time Off
With our paid time off program we encourage you to take time away to re-charge and re-fresh.
Voluntary Benefits
A large assortment of voluntary benefits allow you to customize your benefit package.
Company Paid Benefits
Eligible employees receive base life insurance and disability at no cost to help with financial needs.
401(k) Retirement Savings Plan
We provide a generous employer match contribution while you put away money for your retirement.
Employee Perks
Employees get access to a wide selection of discounts/perks both local and nationwide.
Job Details
Careers With Purpose
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: Ann Berdahl Hall Building
Location: Sioux Falls, SD
Address: 1503 W 18th St, Sioux Falls, SD 57105, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Job Summary
Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient. Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills. Identifying and resolving patient and family member concerns and problems regarding services and staff. Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns. Assists with and actively involved in patient satisfaction surveys and patient grievance plans. Assisting in interpretation of policies and procedures for patients, families, and visitors.
Qualifications
Bachelor’s degree in social work, business, nursing, psychology or other applicable science is required. In lieu of a bachelor’s degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered. Master’s degree is preferred.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0215126
Job Function: Customer Support Services
Apply Now
Current Employees Apply Here
Share this job
- share to facebook share to twitter share to linkedin share by email
- Patient Relations Specialist
- Sioux Falls
- South Dakota
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