What are the responsibilities and job description for the Temporary Desktop Support Specialist position at Sangamo Therapeutics?
Title: Temporary Desktop Support Specialist
Manager: Senior Manager, IT Operations
Department: IT
Location: Point Richmond and Brisbane, California
Sangamo Therapeutics is a genomic medicine company focused on treating debilitating neurological diseases, by using our wholly owned, highly versatile zinc finger epigenetic regulation technology and capsid delivery engine. We are passionate about designing and developing genomic medicines to transform the lives of patients suffering from severe diseases with our deep scientific expertise and proprietary zinc finger genome engineering technology. At Sangamo, we are dedicated to building a robust, sustainable genomic medicine pipeline that addresses life-limiting conditions by replacing today's symptom-focused treatments with tomorrow's genomic cures. Our top priority it to meet the needs of patients with commitment and compassion. Along with our commitment to science and to our patients, we also endeavor to create an inclusive environment that promotes and values diversity. Sangamo is a company where individuals can flourish, grow and develop their expertise.
We are seeking top talent to join our mission. Let’s build a better future together.
JOB SUMMARY:
Sangamo Therapeutics is seeking a Temporary Desktop Support Specialist (CONTRACT). The primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems, software, and hardware. Equipment support includes tablets, computers, mobile devices, printers and other end-user hardware and software, as well as, audio/visual equipment. The Specialist executes client device installation, repair, and upgrades to ensure optimal performance. The Specialist will provide in person or remote support in a timely and accurate fashion while adhering to all corporate processes and procedures.
ESSENTIAL FUNCTIONS:
Manager: Senior Manager, IT Operations
Department: IT
Location: Point Richmond and Brisbane, California
Sangamo Therapeutics is a genomic medicine company focused on treating debilitating neurological diseases, by using our wholly owned, highly versatile zinc finger epigenetic regulation technology and capsid delivery engine. We are passionate about designing and developing genomic medicines to transform the lives of patients suffering from severe diseases with our deep scientific expertise and proprietary zinc finger genome engineering technology. At Sangamo, we are dedicated to building a robust, sustainable genomic medicine pipeline that addresses life-limiting conditions by replacing today's symptom-focused treatments with tomorrow's genomic cures. Our top priority it to meet the needs of patients with commitment and compassion. Along with our commitment to science and to our patients, we also endeavor to create an inclusive environment that promotes and values diversity. Sangamo is a company where individuals can flourish, grow and develop their expertise.
We are seeking top talent to join our mission. Let’s build a better future together.
JOB SUMMARY:
Sangamo Therapeutics is seeking a Temporary Desktop Support Specialist (CONTRACT). The primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems, software, and hardware. Equipment support includes tablets, computers, mobile devices, printers and other end-user hardware and software, as well as, audio/visual equipment. The Specialist executes client device installation, repair, and upgrades to ensure optimal performance. The Specialist will provide in person or remote support in a timely and accurate fashion while adhering to all corporate processes and procedures.
ESSENTIAL FUNCTIONS:
- Complete Level 1 & 2 Service Desk tickets and serve as the point of contact for escalated issues over the phone, via email or in-person
- Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and SLAs
- Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions
- Determine and execute the best solution for the issue based on available information and details provided by users
- Properly configure and deploy hardware and software
- Standardize and automate processes using scripting technology
- Complete projects and tasks
- Manage tickets in FreshService ticketing system
- Perform routine maintenance on computer and IT systems
- Provide support for Windows systems in lab environments while following safety requirements
- Assist with remote and in-person on-boarding efforts
- Respond to user inquiries promptly and accurately
- Oversees system image management to align with company security guidelines or SOP (standard operating procedure).
- Responsible for the maintenance and creation of software packages & security patches
- Plans and implements system automation as required for better efficiency.
- Identity Access Management (Account creation and deactivation)
- Participate in IT Projects and team efforts.
EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:
- 4 years of experience as a Service Desk Specialist.
- Great understanding of computer systems, mobile devices, and other technology product.
- Ability to diagnose and resolve basic technical issues, as well as, researching new ones.
- Excellent working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware.
- Experience working with BOX, Okta, Zoom, OneDrive, Team, SharePoint, and MDM solutions.
- Excellent organizational, communication, time management, problem-solving, and customer-service skills.
- Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Endpoint management tools (e.g. Microsoft SCCM, Intune, and/or EndpointCentral), Office 365, scripting (e.g. PowerShell), Adobe Creative Cloud, and anti-virus/anti-malware utilities
- Ability to understand and execute technical manuals, documentation, and guides.
- Must have strong customer service skills, including ability to listen, interpret and explain IT related issues, and concept in non-technical terms.
- Must have excellent verbal and written communication skills.
- Team-orientated and available for evening/weekend work when necessary.
- Computer-related qualifications and certifications will be viewed favorably.
- Must be able to lift up to 50 lbs.
We are looking for an experienced technician who can comfortably work independently on Level 2 tickets. We believe in the value of diverse perspectives and backgrounds, and we welcome candidates who are eager to learn and contribute to our mission.
Sangamo is an equal opportunity employer
Sangamo is committed to fostering belonging for all employees and embraces diversity, equity, and inclusion in recruiting and hiring. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws
Commitment to Safety
Sangamo requires all U.S. workers to be fully vaccinated against COVID-19 as of their start date. This requirement is a condition of employment at Sangamo, and it applies regardless of location or classification of role. If you are unable to receive the vaccine, you will have an opportunity to request a reasonable accommodation consistent with applicable laws.
Pay Range
The anticipated salary range is for candidates who will work in our San Francisco Bay Area work locations. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience with the job, type and length of experience within the industry, education, etc. This salary range may not apply to remote positions that work in other states.
Note to External Recruiters: We do not accept unsolicited resumes from any source other than from the candidates themselves. If you wish to be considered for the presentation of candidates, please email recruiting@sangamo.com. We will reach out to you directly if there is a business need for your services.
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