What are the responsibilities and job description for the Account Manager (Inside Sales) position at Sangoma?
Account Manager (Inside Sales) Location : Sarasota, FL -RemoteAre you ready to revolutionize business communications?Join Sangoma Technologies Corporation, a global leader in cutting-edge unified communications solutions! Since 1984, we've been shaping the future of business communications, helping companies of all sizes connect, collaborate, and thrive. From UCaaS to CCaaS, IP phones to cloud-based services, our award-winning products are the secret sauce behind seamless connectivity and collaboration worldwide.We're seeking a passionate and results-driven Account Manager (Inside Sales) to join our team and focus on selling add-ons and enhancing our customer solutions portfolio. If you enjoy building strong relationships, exceeding sales goals, and working in a fast-paced, innovative environment, this role is for you!Your Role : As an Inside Sales Representative, you will : Actively promote and sell add-on products and services to existing customers to maximize account value. Conduct product demonstrations and sales presentations to showcase the benefits of our add-ons. Build strong relationships with existing clients to understand their needs, identify upselling and cross-selling opportunities, and increase customer satisfaction. Proactively engage with customers through calls, emails, and virtual meetings to ensure ongoing communication and support. Manage a sales pipeline for add-on opportunities, accurately forecast potential revenue, and meet or exceed sales quotas. Provide excellent customer service by promptly addressing inquiries, resolving issues, and offering tailored recommendations. Stay updated on Sangoma's product portfolio, including add-on solutions' latest features and benefits. Provide product and marketing teams feedback on customer preferences, challenges, and market trends.Your Background : We're looking for someone who has : 2 years of experience in inside sales, customer success, or account management roles. A proven track record of meeting or exceeding sales targets, preferably in the technology or telecommunications sector. Excellent communication and interpersonal skills, with the ability to effectively present and persuade customers. Strong organizational and time management skills to manage multiple accounts and sales opportunities simultaneously. Familiarity with CRM systems (e.g., Salesforce, HubSpot) for tracking customer interactions and sales activities. A proactive, customer-focused mindset with the ability to identify opportunities and tailor solutions. Basic technical understanding of unified communications, VoIP, or cloud-based solutions is a plus.What We Offer : Full Benefit Options (Health, Vision, Dental, Long & Short-term Disability) effective after a short waiting period. Matching 401K program - 100% match on 4%. Flexible Time Off & Company Holidays. Entrepreneurial work environment partnered with high-growth career opportunities. Salary is based on location, industry and sales experience. Range of salary is 50k to 70K plus variable commission. Are you ready to directly impact the company and be rewarded for your performance? Are you prepared to take on a new challenge?Must be authorized to work in the United States full-time for any employer. No agencies or third-party resumes, please.Sangoma is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
