What are the responsibilities and job description for the Desktop Support Technician position at sanjeev@hmgamerica.com?
Title :Desktop Support Technician
Location : Marysville Ohio (onsite)
Responsibilities:
· Provide high level of customer service
· Provide phone and deskside support to end users across the site
· Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary
· Take ownership of issue\request through resolution or escalation
· Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
· Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
Additional Responsibilities:
· Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool
· Ensure that work is carried out within agreed Service Levels. (SLA's)
· Client on-boarding, transfers, and off-boarding efforts
· Maintain high level of accuracy of AMDB
· Availability during weekend and after hours as per rotational roster
· Finish Projects (asset refresh etc) in a timely manner
· Work on IMACDs and off hours move requests
· Work with the team lead to make the team lead successful and be a great team player
· Help users facing issues with Mobile Devices
· Show urgency in helping C – suite users and provide exceptional service
Job Type: Contract
Pay: $22.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
Experience:
- Desktop support: 5 years (Required)
- Software troubleshooting: 5 years (Required)
- Windows: 5 years (Required)
Work Location: In person
Salary : $22 - $23
