What are the responsibilities and job description for the Service Coordinator position at SANKO GOSEI TECH?
POSITION SUMMARY:
Responsible for preparing service shipments for all customers. This includes gathering the necessary packaging materials/parts and then packaging them according to customer requirements and presenting the completed load to staging area.
CORPORATE GOALS:
Sanko Gosei Technologies USA Incorporated is a custom injection molding company that strives to:
- Provide defect-free, cost-efficient products to our customers in a timely manner.
- Operate as a world class supplier for the mutual benefit of both our customers and our employees.
- Operate in a team-based environment, where all employees are involved in continuously improving company performance.
- Develop suppliers who will provide products and services of superior quality and treat them in a manner to maintain good relations.
- Maintain a union-free organization.
- Provide shareholders with a long-term return on investment superior to other opportunities of equal risk.
- Fulfill our responsibilities in the community in which we operate.
- Promote safe work practices and be conscious of environmental responsibilities.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Employees will be trained to all applicable company standards as identified on the company training matrix TR-401
- Responsible for picking, packaging, and staging all Customer Service requirements
- Must manage time efficiently and work with production to support customer service requirements with on time shipping.
- Responsible for coordinating with the New Model Team on service packaging for all new products.
- This person will be a member of the Production Requirements Planning group
- Organization and cleanliness of the corrugated packaging materials area.
- Stage, label and ensure quality check of all assigned service shipments in an accurate and neat manner.
- Comply with all quality requirements concerning shipments.
- Maintain the service supplies and designated service prep area in a neat and orderly condition at all times.
- Communicate with Customer regarding the service requirements.
- Maintain storage areas outside.
- Always observe safe work practices.
- Other duties as assigned by the Shipping Customer Service Manager
SPECIFICATIONS:
- Requires commitment to continuous improvement to meet ever increasing demands for improved quality, cost, and delivery performance.
- High degree of ethical and professional standards. Must be trusted by peers and superiors.
- The ability to communicate effectively with operators, other support staff and the Shift Supervisor.
- Ability to communicate effectively with other, both internally and externally.
- Ability to perform in a proactive mode and to plan and respond to changing requirements.
- Ability to maintain neat and accurate records.
- Ability to handle stressful employee situations in an effective manner.
- Treat all employees in a consistent, fair, and respectful manner.
- Ability to excel in a team-based environment.
- General computer skills are required. Must have the ability to enter job related data into a computer system.
- Excellent attention to detail and thoroughness.
- High School Diploma or equivalent required
Competency
- Must pass forklift training and obtain a forklift operating license- Inhouse certification will be provided.
- 1 year experience working in a shipping/ warehouse setting desired but not required.
- Office 365 experience desired but not required.
First Shift
