Customer Support II

At SanMar, the work you do makes a difference.

What's the Short Version?
The Customer Support II assists customers with the online marketing tools and solves moderately complex technical problems with computer applications and systems.

What Will You Be Doing?

• Assist internal and external customers with our online ordering and use the web tools to a successful conclusion.
• Teach customers how to use our online tools.
• Assist customers in identifying technical problems by actively listening and problem solving.
• Advise IT and Marketing about issues with websites/marketing tools.
• Produce flyers, create moderate to advanced web sites, pricelists, and mini catalogs for the internal and external customer.
• Analyze systems and implements change for improvement as directed.
• Report and log technical problems and customer feedback to IT, supervisor and appropriate departments.

What Are We Looking For?

• Associate's Degree Preferred.
• Graphic programs experience (photoshop, illustrator) is preferred.
• Familiar knowledge of multiple operating systems (Windows, Mac).
• High level of competency using a computer.
• Browser knowledge for operating systems including Internet Explorer, Chrome, Fire Fox and Safari.
• Must be able to identify and troubleshoot problems with online ordering, marketing tools, and customer computer settings.
• Strong communication and interpersonal skills.
• Excellent at multi-tasking.
• HTML code knowledge is desired.
• Demonstrates high standards in customer service.
• Must have the desire and patience to work with and instruct others.
• Models behavior that supports the company purpose and values.
• Must have a strong attendance.
• Must be a strong team player.

What's Our Offer?
Salary Range: You`ll earn between $24.04 - $31.25 on an hourly basis, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to $2,000.

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 7 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?
Hybrid: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions.

SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.

Who is SanMar?
SanMar is more than just a t-shirt company.

We see t-shirts as a blank canvas that can be used to unite a team, tell a story or show your love for your favorite local haunt. We create meaningful connections that elevate lives through the apparel we provide.

As the industry leader in promotional apparel, we live by a refreshingly simple philosophy: Be Nice and Tell the Truth. This is how we’ve done business since Marty Lott founded the company in 1971. Today we work with apparel manufacturers from around the world, we’ve grown to more than 5,000 employees and we still work with those same simple principles in mind.

You can see our values take shape in A Canvas for Good, our platform for positive action and citizenship. We are dedicated to being good stewards of the world we share, to lifting up the communities where we work and to respecting our employees. Our IDEA Council guides company-wide diversity efforts, and our annual Sustainability Report shows our progress toward our goals of doing business responsibly.

Why Work at SanMar?
Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together.

Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement.

SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special.

Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you.

SanMar is an Equal Opportunity Employer
Whoever you are, wherever you’re from, whomever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. Our team members are committed to creating an open and inclusive environment in which every employee can be successful.

SanMar participates in E-Verify. #LI-REMOTE