What are the responsibilities and job description for the Director, NA Advanced Omnichannel Analytics position at Sanofi?
Job Title: Director, NA Advanced Omnichannel Analytics
Location: Cambridge, MA, Bridgewater, NJ
About the Job
The new Go-to-Market Capabilities (GTMC) organization is designed to drive best-in-class capabilities across the board, to bring value and excellence in Sanofi’s commercial operations across its global organization and in local markets. This will be achieved through process and tool standardization, the removal of barriers between business units, and reduction in capability duplication.
The North America Go-To-Market Capabilities Omnichannel team (NA GTMC OC) will support Sanofi’s North American brand marketing teams to execute meaningful, customer centric, agile marketing across all of Sanofi’s channels. The team includes end-to-end campaign management capabilities, channel experts, day-to-day operations leads, and a transformation function responsible for the organization and delivery of continuous improvement to marketing operations processes.
The NA GTMC OC team has been created to:
Unlock true cross-brand omnichannel marketing capability and integrating innovations that accelerate brand marketing outcomes
Free up capacity in marketing teams to focus on brand and content strategy
Accelerate and standardize omnichannel operations processes
Improve sharing of best practice
Clarify accountabilities for day-to-day marketing activities, as well as long term improvement efforts
Realize efficiencies and economies of scale across the North America and Global marketing organizations
The Director, NA Advanced Omnichannel Analytics role is responsible for omnichannel orchestration analytics, providing timely, accurate, and actionable insights into individual customer interactions with Sanofi campaigns and supporting recommendations for improving omnichannel capabilities. The lead will manage a team within the Orchestration pillar, working closely with orchestration colleagues who are responsible for campaign execution and pull through on behalf of brand marketing teams. The analytics capabilities will provide the crucial feedback loop back into campaigns and brand marketing teams, ensuring close alignment between marketing activity and brand marketing KPIs.
Main Responsibilities:
Development of an Omnichannel analytics strategy aligned with wider omnichannel vision and objectives
Work closely with orchestration leads to develop analytics capability that support orchestration processes, providing the evidence foundation for critical marketing decisions
Identify and integrate new sources of data, and other innovative technology to provide deeper customer insights that further level up omnichannel capabilities
Build out predictive capabilities, supporting omnichannel marketing choices at different stages of the customer journey
Leverage different analytics models to meet differing business needs
Provide strong, concise, actionable analysis for brands and OC colleagues
Work closely with IT and I&A colleagues, as a subject matter expert in the potential and limitations of Sanofi’s technical architecture, helping translate business requirements into technical requirements on behalf of omnichannel colleagues
Design analytics solutions that can scale rapidly across brands and campaigns,
Support the onboarding and upskilling of North America and offshore colleagues
Collaborate with Global, Brand, Digital, and other counterparts as necessary to deliver on responsibilities
Collaborate proactively with GTMC OC and other colleagues on improvements to day-to-day marketing operations processes
Contribute to knowledge sharing and upskilling programs
Support the delivery of key transformation programs
Drive excellent working relationships with agency and vendor partners
Drive cultural change through the championing of an agile, customer-oriented mindset
About You
Skills:
Deep expertise in Machine Learning, Artificial Intelligence, Predictive Modeling and other analytical techniques in a pharmaceutical marketing context
Deep understanding of customer behavior, and familiarity with data sources and analytical models to drive further insight
Deep knowledge and understanding of omnichannel marketing principles
Management of a team of analytics colleagues, ensuring they are available and responsive to colleagues’ needs
Understanding of general marketing tactics, processes, and requirements for execution of tactics
Strong project management skills, with a demonstrated ability to thrive in a fast-paced, multi-priority environment
Excellent influencing skills, with a demonstrated ability to work collaboratively with a variety of internal and external stakeholders in a large organization
Excellent verbal and written communication skills
Collaborative, high energy team player
Ability to participate in vendor procurement, selection, contract management, and other processes, achieving excellent value for money for Sanofi
Work Experience:
Bachelor’s degree in computer science, statistics, mathematics, or equivalent experience
7 years of experience of conducting data analytics using multiple programming languages (R, SAS, Python…)
Proven experience scoping, conducting, and synthesizing analysis for senior, non-technical leadership
Experience working in matrixed teams, collaborating cross-functionally
Experience in working in a regulated industry, pharmaceutical industry preferred.
Why Choose Us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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