Senior Manager Dupixent Specialty Pharmacy Operations Liaison

Job Title: Senior Manager Dupixent Specialty Pharmacy Operations Liaison

Location: Cambridge, MA

About The Job

Candidate will be an integral component of a team responsible for supporting Specialty Pharmacy Partners to help patients start and where appropriate, stay on prescribed therapies. Individual will have a deep understanding of the challenges associated with attaining medications prescribed by Healthcare Providers and will collaborate to develop and deploy initiatives to improve conversion and patient compliance to Sanofi related medication therapies. This person will collaborate with the Specialty Pharmacy Account Team to identify and establish action plans for additional opportunities to improve the patient experience.

The Specialty Pharmacy (SP) Operations Liaison will have an extensive working knowledge of Specialty Pharmacy Operations and the core elements associated with the standard offering of pharmacy practice requirements. This individual will be responsible for developing key metrics that will directly reflect specialty pharmacy performance with respect to conversion, persistency, adherence, time to therapy, and other critical elements that contribute to the overall patient experience for patients. This individual will be responsible for collaborating and developing Enhanced Pharmacy Patient Support Processes that will support patients over and above the core pharmacy offering. This individual will have a continuous quality improvement mindset and be responsible for working closely with the specialty pharmacy operation’s team to understand the challenges and develop compliant solutions for patients.

In depth training will be provided to teach the skills that will make a candidate successful in this role.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities

Operations

• Effectively communicate with relevant functional areas / personnel and provide account level insights to establish institutional knowledge.
• Partner with Reimbursement and Market Access teams to attain expected results for payer plan changes/modifications.
• Collaborate with Sales and Brand Marketing counterparts and provide specific HCP and payer insights.
• Ensure compliance with all manufacturer corporate policies, applicable laws and industry standards.
• Provide support and educate on non-promotional processes including services provided by external patient support partners (Copay, Free Drug, Quick Start, PA Support).
• Have exceptional attention to detail in analyzing data and identify areas of opportunity.
  
  

Contracted Pharmacy Management

• Create strategic relationships with each assigned Specialty Pharmacy and effectively manage pull through performance.
• Exceptional working knowledge of Specialty Pharmacy Practice Operations including understanding of the patient and HCP experience.
• Oversight of Pharmacy Key Metrics to identify trends related to the patient journey and manage the specialty pharmacy to identify actions that can improve the patient experience.
• Determine/Implement Pharmacy Process Improvement plans to increase the Pharmacy's Key Metric Results.
• Lead Cross Functional Pharmacy Quarterly Business Reviews, including scheduling and confirming areas of opportunity with the pharmacy to support Sanofi’s business.
• Daily Operational management of the pharmacies meeting requirements of internal and external customers.
• Invoice management for the Enhanced Specialty Pharmacies provided by the specialty pharmacies.
  
  

Data Management

• Guide analytical stake holders to build/determine pharmacy performance in key metrics and understand what is impacting the key metrics.
• Provide feedback and set expectations to pharmacies that are not performing well and build a plan for improvement.
• Support Sanofi’s data aggregation partner to ensure pharmacies meet service level expectations for data quality: timeliness; completeness; accuracy; etc.
• Ability to think strategically and create HCP & Patient solutions identified through data assessment.
  
  

Ways of Working

• You will be a member of the Strategy & Operations Planning Leadership Team and model executive presence and an enterprise mindset.
• You will foster strategic alignment and close collaboration between cross-functional, alliance and department teams.
• You will ensure processes are set to support an agile working environment and ability to deliver excellence in execution.
• You will be a driver that continuously seeks opportunities to share areas of improvement across the department and cross-functional organization.
• You will be a key player in establishing an environment of transparency, collaboration, thoughtful risk-taking, and culture of innovative thinking and continuous improvement.
  
  

About You

• At least two (2) years of related experience Specialty Pharmacy Operations, Customer Service, Payer Account Management, etc.)
• Ability to leverage networks and lead change while achieving business goals.
• Demonstrated ability to challenge status quo, be persistent and resilient.
• Bachelor’s degree in a related field of study and/or equivalent experience
  
  

Critical Success Factors

The SP Operations Liaison should be able to:

• Have an unwavering commitment to compliance and meeting all internal and external requirements.
• Demonstrate exceptional interpersonal skills and ability to gather consensus for developing actions to create an exceptional patient experience.
• Use innovative technology while maintaining the integrity of quality information across processes and activities.
• Consistently show strong problem-solving skills and experience with finding resolution to complex problems.
• Effectively communicate through both written and verbal channels and have the ability to adapt delivery techniques to meet patient requirements.
• Apply standard office efficiency tools (e.g. Microsoft Excel, Word) in day-to-day activities.
  
  

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
  
  

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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