What are the responsibilities and job description for the Medical Information Replacement, Credit and Reimbursement Specialist position at Sansar Tec LLC?
Job Title : Medical Information Replacement, Credit and Reimbursement Specialist
Position Summary :
The Medical Information Scientific Engagement team is seeking a highly skilled and motivated replacement, credit and reimbursement Specialist to join our team. The ideal candidate will possess extensive experience in developing innovative processes for replacements, credits and reimbursements that comply with regulatory requirements and align with government-funded programs. This role is critical for new product launches.
Essential Functions and Responsibilities :
- Develop and implement efficient processes for managing credits and reimbursements, ensuring alignment with applicable regulatory and government-funded program requirements.
- Collaborate with cross-functional teams to ensure that the credit and reimbursement strategies support our upcoming product launches.
- Analyze and understand wholesaler acquisition costs (WAC) to ensure our pricing strategies are competitive and compliant with government policies.
- Work closely with government agencies to facilitate the clearance of credits and reimbursement claims, maintaining effective communication and relationships.
- Stay updated on changes in regulations and government policies that impact reimbursement processes and communicate these to relevant stakeholders.
- Support the development of training materials and educate internal teams on best practices related to credits and reimbursements.
- Contribute to strategic planning for product launches with a focus on reimbursement and pricing strategies.
Preferred Skills :
Secondary Responsibilities
o System Training Administrator
o UAT and Off-Script testing for GxP systems
o Project Coordination and Logistical Support
o Documentation Review (SOPs, Training, etc.)
o Support training and compliance programs and process meetings / updates.
o Perform training content reviews, training updates and suggest opportunities for training improvements / content.
o Sharing knowledge and guidance regarding training and compliance trends.
o Process customer requests for product replacements, credits and refunds, including contacting customers (HealthCare Professionals or Consumers) via multiple channels (Genesys).
o Documenting in CRM system (i.e. Salesforce.com).
o Process hardcopy mail.
o Administrative duties as needed.
o Knowledge and support of client IT tools including, but not limited to :
Salesforce.com / iConnect / Genesys Cloud
o Knowledge of Contact Center processes and policies
o Knowledge of Medical Information processes and policies
o Knowledge of Pharmaceutical Industry standards and compliance
Qualifications :
None
