What are the responsibilities and job description for the IT Customer Support Manager (Team Lead) position at Sansar Tec?
Job Details
Primary Job Duties/ Tasks
The duties of this position can be broad and may include
1. Supervising employees by communicating regularly, motivating, training, evaluating, planning and directing their work.
2. Assisting with troubleshooting computer systems and related software.
3. Learning about and providing technical assistance and routine maintenance of specialized software applications.
4. Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
5. Performing advanced troubleshooting to determine cause of problems.
6. Installing, configuring, and providing support for Service Desk tickets, as assigned.
7. Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with
reserving, setting up, and troubleshooting of AV and VC equipment.
Job Specific Knowledge, Skills, and Abilities (KSAs)
1. Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked
environment
2. Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area
network/wide area network environments
3. Skilled at installing and providing technical support for software applications, operating systems and personal
computer hardware
4. Ability to do advanced troubleshooting on various manufacturers of computers
5. Ability to plan, organize, manage and track projects and staff
6. Ability to communicate effectively both verbally and in writing
7. Ability to read, understand, and comply with the department's policies
