What are the responsibilities and job description for the Service Advisor Assistant position at Sansone's Automotive?
Job Description
Job Description
Service Advisor
We are looking for a Service Advisor Assistant who has a great personality and is excellent at customer service. Must have some automotive knowledge. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our automotive shop may be your next career home. Put your people skills to work for us and find out more now. This position is an assistant to the Service Advisor. Great opportunity for someone with great people skills and has some automotive knowledge.
Automotive Experience is a plus.
Job Responsibilities You Will
Proven experience in automotive sales or as a Service Advisor is preferred.
Some knowledge of automotive diagnostics, repair processes, and vehicle maintenance.
Familiarity with cash handling procedures and point-of-sale systems.
Excellent communication skills with the ability to explain information clearly to customers.
Ability to work in a fast-paced environment while maintaining attention to detail.
A background in automotive repair is a plus.
Join our team as a Service Advisor where your expertise will contribute to delivering outstanding service experiences for our valued customers.
Greet service department customers promptly and courteously—attitude is everything!
When needed, assisting in selling repairs and services to customers or vendors under the guidance of a Service Advisor
Answer phone calls
Notify customers when vehicles are ready for pick up
Schedule customers
Collect payment
Call backs
Reply to customer text messages
Training will Include
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair / maintenance estimates
Listen to customers and clearly translate repair needs to techs
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential
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