What are the responsibilities and job description for the HOST position at Santa Ana Star Casino Hotel?
Job Summary:
The host position provides professional and friendly service to each guest of the Santa Ana Star Casino in the Food and Beverage Department. In addition to seating and greeting the guests, the Host is responsible for answering questions.
Job Description
Core Values & Expectations:
- Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities:
- Greets the guest with a positive and professional attitude.
- Issues receipts and ensures all paperwork is correctly signed and filed.
- Maintains a positive attitude during business regardless of volume and needs to create a great guest experience.
- Anticipates guest needs and offers knowledgeable suggestions about our products and specials to give amazing guest service.
- Keeps a clean, sanitary, and organized workspace throughout each shift.
- Performs other duties as assigned.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal members.
- Excellent guest service skills a must.
- Good interpersonal, verbal, and communication skills, Professional appearance.
- Must be able to work a flexible schedule, including weekends and holidays.
- Obtain a New Mexico Liquor Service permit & Food handlers card within 90 days of hire.
- Complies with the approved company dress code.
- Bi-lingual and multi-cultural experience preferred.
- Must possess excellent interpersonal skills.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license.
Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by an Employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Display strong math skills, verbal, and written communication skills.
- Proven ability to handle conflict situations.
- Proven ability to multi-task.
Essential Physical Functions:
The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the employee is frequently required to stand for long periods of time, walk, turn, bend, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
- Must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 50 pounds.
- Must be able to work well in fast paced, customer-oriented environment.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used
- Standard commercial restaurant and kitchen equipment.
- Smartphones, SPOTON Reservation system, POS systems, computers, laptop computers, and other traditional office equipment as required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.
