What are the responsibilities and job description for the HOUSEKEEPING INSPECTOR position at Santa Ana Star Casino Hotel?
Job Summary:
The Housekeeping Inspector is responsible for inspecting designated guest rooms and/or public areas in the hotel continuing effort to deliver outstanding guest service.
Job Description
Core Values & Expectations:
- Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear, seek answers from your supervisor.
Major Responsibilities/Activities:
- Perform daily arrival inspections as assigned by Housekeeping Management/Supervisor and inform designated personnel (front desk, supervisor, etc.) when units become available for arrivals.
- Perform daily departure inspections, inform the Housekeeping Management/Supervisor when departure units become available.
- Check unoccupied units for proper thermostat settings, lights turned off, unauthorized use of rooms, maintenance deficiencies, etc.
- Record and repair all maintenance deficiencies.
- Record and report all inspection results to Housekeeping Management/Supervisor
- Communicate with housekeepers and/or housekeeping supervisor about rooms not meeting hotel’s quality standard.
- Ensure that rooms are not marked for rent which do not meet hotel’s quality standard.
- Notifies supervisor promptly of issues of significance including maintenance work orders and guest room/team member incidents.
- Performs other duties as assigned.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal Members.
- High School Diploma or GED required.
- Requires 2 years’ Hotel Housekeeping experience inspecting rooms.
- Strong interpersonal, motivational and leadership qualities.
- Must have excellent oral communication skills.
- Strong knowledge in PMS systems is required, V1 experience is preferred.
- Prior knowledge and experience on Property Management Systems is highly preferred.
- Work schedule flexibility consistent with needs of the business.
- Must be organized, efficient and willing to take on additional responsibilities.
- Self-motivated and able to work independently.
- Bi-lingual and multi-cultural experience preferred.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.
Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Very organized, detail oriented and capable of multi-tasking in a public environment.
- Excellent time management, excellent attention to detail, and a high level of organizational and interpersonal skills.
- Able to exemplify energy, moves with sense of urgency while being thorough about the details of the tasks.
- Ability to apply commonsense understanding to carry out instructions given in written, oral or diagram form.
- Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Must be able to deal with stressful situations in a professional manner.
Essential Physical Functions:
The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to talk or hear. Regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls.
- Manual and finger dexterity for operation of personal computer and routine paperwork.
- Occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25lbs.
- Must be able to handle stress effectively.
- Must be able to stand for a long duration of time.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used:
- Smartphones, computers, laptop computers, and other traditional office equipment as required.
- Hotel housekeeping equipment.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment. This position has potential exposure to hazardous materials.
