What are the responsibilities and job description for the TABLE GAMES DEALER position at Santa Ana Star Casino Hotel?
Core Values & Expectations:
- Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities:
- Greet guests in a friendly, professional and welcoming manner
- Deals assigned games while adhering to casino policies and procedures and to the Internal Control System (ICS)
- Ability to work weekends, holidays and overtime as needed by operations
- Assists guests with monetary and chip transactions at the table
- Verifies and completes fills and credits as deemed necessary by supervision
- Verifies games’ chip count at Open and Close of Table Games
- Notifies direct supervisor of any irregularities on his/her assigned table to maintain security of their game and casino assets
- Educates players on the proper rules and procedures of his/her assigned game
- Maintains a clean and neat playing area for the guest
- Remains current on federal currency reporting requirements (Title 31) as it relates to Table Game player activity
- Computes payable odds to pay winning wagers and collects losing wagers
- All other duties as assigned by management pertaining to the performance of casino operation
Minimum Requirements:
- Preference to qualified Santa Ana Tribal members
- Good working knowledge of a variety of table games that are offered (i.e. Craps, Blackjack, Roulette, Baccarat, etc).
- Good math skills
- Six months experience in a customer service environment preferred.
- Professional appearance
- Bi-lingual and multi-cultural experience preferred
- Must be able to obtain and maintain a SASC Gaming License
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by an Employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Good guest service, verbal and written communication skills
- Ability to clearly communicate conflict situations to supervisory personnel
- Must be able to compute payouts rapidly and for extended periods of time
Essential Physical Functions:
The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the Employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
- Must be able to lift up to 25lbs
- Must be able to walk and stand for extended periods of time
- Physical ability to safely perform the essential job functions of the position.
Equipment Used:
- Basic Computer and specialized mechanical gaming equipment skills
- Traditional gaming equipment (Cards, Dice, Roulette Ball…etc)
- Smartphones, computers, laptop computers, and other traditional office equipment as required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.
