Communications Dispatch Supervisor

***For the FULL JOB DESCRIPTION and TO APPLY, please go to the County of Santa Barbara’s Career Opportunities webpage on www.governmentjobs.com/careers/sbcounty/jobs .***

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The Santa Barbara County’s Fire Department is accepting applications to fill three (3) full-time Communications Dispatch Supervisor vacancies in Santa Barbara, California.

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SALARY: $92,193.92 - $111,342.40 Annually

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We are hiring Communications Dispatch Supervisors to fill multiple full-time positions in our new Regional Fire Communications Center (RFCC) in Santa Barbara, California. These are crucial roles that will oversee our team of dispatchers and ensure seamless operations in RFCC.

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This is a unique and exciting opportunity to be a part of the team building a new regional fire-rescue-EMS communications/dispatch program. This group of supervisors will work with the Dispatch Manager to establish a culture of excellence, inclusion, forward planning, and innovation.

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The Regional Fire Communication Center (RFCC) is a secondary PSAP (Public Safety Answering Point) that is a 24-hour / 365-day operation that serves the Santa Barbara County region dispatching fire-rescue resources for all cities (4), fire protection districts (3), and for the Santa Barbara County contract ambulance provider. It is a partnership between member agencies and administered by the Santa Barbara County Fire Department.
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The RFCC is the dispatch center for the Santa Barbara County Operational area of the California OES Fire & Rescue Mutual Aid System. It is also responsible for ordering, dispatching, and tracking resources including engines, crews, dozers, aircraft, and overhead personnel as required through the Santa Barbara County Fire Department’s contract with CalFire. The RFCC interacts frequently with other agencies including CalFire, California OES, California State Parks, National Park Service, U.S. Coast Guard, U.S. Air Force, and U.S Forest Service.
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To learn more about this department, please visit: www.sbcfire.com
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EMPLOYMENT STANDARDS (MINIMUM QUALIFICATIONS)

• Three (3) years of dispatching experience in an emergency or public safety dispatch center, including two (2) years of journey-level or lead-worker experience that included a minimum of 480 hours of experience training entry-level dispatchers (equivalent to 12 weeks of experience); OR,

• Two (2) years of experience performing duties equivalent to the class of Communications Dispatcher II with Santa Barbara County, including a minimum of 480 hours of experience training entry-level dispatchers (equivalent to 12 weeks of experience) OR,

• A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

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ADDITIONAL REQUIREMENTS:
Incumbents must be able to type 35 wpm; work rotatingshifts including nights and weekends; work overtime as required to ensure operational stability of the communications center; may be required to work an administrative staff position schedule; must be able to pass a work-simulated, computer-based performance test, a background investigation (for Sheriff’s Office this includes a polygraph examination and credit check), psychological evaluation and medical exam. Work is performed in a dispatch center and requires sitting for long periods of time, extensive keyboarding, operation of a mouse, wearing of a headset, and working in a fast-paced and demanding environment.
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Must successfully complete Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications during the training period and maintain them throughout employment.
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KNOWLEDGE OF: terminology, codes, and procedures used in public safety dispatching; telecommunications, computer, electronic, microwave, and radio systems used in dispatching; applicable laws regulating radio and telecommunications operations and public safety dispatch; Federal Communications Commission requirements for public safety dispatch centers; the functions of public safety agencies; principles and practices of effective training.
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ABILITY TO: plan, organize, assign, prioritize, and delegate the work of self and others; learn and apply sound supervisory principles and practices; set performance standards; review and evaluate the work of others; use sound judgement in reacting quickly, effectively, and calmly in emergency situations; train subordinate staff and develop training plans and materials; understand, interpret, explain, and apply rules, regulations, and applicable laws; work well with other departmental and outside agency personnel; communicate effectively, orally and in writing. communicate with people of diverse social and cultural backgrounds; follow written and oral instructions; establish and maintain working relationships with other agencies; operate a computer, mouse and keyboard; and perform the full scope duties of a Communications Dispatcher.

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***For the FULL JOB DESCRIPTION and TO APPLY, please go to the County of Santa Barbara’s Career Opportunities webpage on www.governmentjobs.com/careers/sbcounty/jobs .***

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Job Type: Full-time

Pay: $92,193.92 - $111,342.40 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $92,194 - $111,342