Communications Dispatcher I/II

*** For the FULL JOB DESCRIPTION and TO APPLY, please go to the County of Santa Barbara’s Career Opportunities webpage on www.governmentjobs.com/careers/sbcounty/jobs .***

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The Santa Barbara County’s Fire Department is accepting applications to fill multiple full-time Communications Dispatcher I/II positions in Santa Barbara, California.

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SALARY:

Communications Dispatcher I: $35.12 - $42.30 / Hour

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Communications Dispatcher II: $38.53 - $46.45 / Hour

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Employees promote from the I to the II level after completing the required training, obtaining required certifications, demonstrating required job competencies, and meeting performance standards. This typically takes 1-2 years. Candidates who apply to this recruitment with the required certifications and experience may be appointed at the II level.

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As a Dispatcher, your primary responsibility is to respond to emergency calls and provide critical assistance to individuals in distress. Your key job duties include swiftly and accurately answering emergency calls, gathering essential information from callers, and determining the nature and severity of the situation. You will dispatch the appropriate emergency services, such as law enforcement, fire, or medical personnel, while maintaining clear and reassuring communication with callers to provide vital instructions or support until help arrives. In addition to handling emergency calls, you will operate communication equipment and maintain detailed records of incidents.

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Extensive training is provided, and no prior experience is required.

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The ideal candidate for this position should excel in high-stress communication scenarios, demonstrating effective and reassuring communication skills. They must uphold a strong reputation for honesty, trustworthiness, and good moral character, earning the trust and credibility of both colleagues and the public. Dependability, integrity, and sound judgment under pressure are also crucial qualities we seek in our ideal candidate, as they play a pivotal role in ensuring the safety and well-being of our community during emergencies.

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This is an exciting opportunity to be a part of the team for a new regional fire-rescue-EMS communications/dispatch program.

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EMPLOYMENT STANDARDS (MINIMUM QUALIFICATIONS):

• Possession of a High School Diploma or GED AND any combination of experience, education and/or training, which demonstrates possession of the required knowledge and abilities listed below.

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ADDITIONAL REQUIREMENTS:

• Incumbents must be able to type 35 wpm.
• Work rotating shifts including nights and weekends.
• Work overtime as required to ensure operational stability of the communications center.
• Must be able to pass a work-simulated, computer-based performance test, a background investigation (including a polygraph examination and credit check for the Sheriff’s Office), psychological evaluation and medical exam.
• Work is performed in a dispatch center and requires sitting for long periods of time, extensive keyboarding, operation of a mouse, wearing of a headset, and working in a fast-paced and demanding environment.

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Desirable Qualifications: Multilingual in languages spoken in the County such as Spanish, Mixtec, Hmong or others relevant languages.

IROC and Aircraft training, EMD & EFD certification thru Priority Dispatch, and Communications Training Officer.

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Additional Requirements Sheriff’s Office: Successful completion of a California Peace Officer Standards and Training (POST) Certified Basic Complaint/Dispatch course during the one-year probationary period.

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Additional Requirements for Fire Department: Successful completion of an Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certification during the training period and maintained throughout employment.

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Knowledge of: English language; basic customer service practices; and basic office computer applications such as Microsoft Office applications

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Ability to: Learn to retain and relay information received under stressful conditions; hear, understand, and speak the English language; respond to calls and radio transmissions quickly and calmly and make sound decisions under pressure; learn to observe, receive, and otherwise obtain information from all relevant sources; learn to analyze information, evaluate results, and choose the best solution; solve problems; learn Federal, State, and local laws, and also local agency policies and procedures, terminology, jurisdictional boundaries, and available types of emergency services; to read maps and provide directions; clearly speak and communicate effectively over the telephone and radio; remain calm in stressful situations; perform multiple tasks simultaneously; learn use of multiple computer and telephone systems; communicate with people of diverse social and cultural backgrounds; follow written and oral instructions; establish and maintain working relationships with other agencies; and operate a telephone, computer, mouse, and keyboard.

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*** For the FULL JOB DESCRIPTION and TO APPLY, please go to the County of Santa Barbara’s Career Opportunities webpage on www.governmentjobs.com/careers/sbcounty/jobs .***

Job Type: Full-time

Pay: $35.12 - $46.45 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Rotating shift
• Weekends as needed

Work Location: In person

Salary : $35 - $42