What are the responsibilities and job description for the Senior Business Systems Analyst position at Santa Clara Valley Transportation Authority?

Salary : $123,100.12 - $160,000.10 Annually

Location : CA 95134-1927, CA

Job Type : Full-Time

Job Number : 14101-Feb2025-SEIU-I-RG

Division : Technology

Opening Date : 02 / 12 / 2025

Closing Date : 3 / 6 / 2025 11 : 59 PM Pacific

Job Description

Your talent is the key to our success!

VTA's Technology Team seeks a Senior Business Systems Analyst to support several VTA Business Critical Solutions. The analyst will be primarily responsible for performing business analysis, solution deployment, and being the technical liaison between business units and our extended Technology Team. This position focuses on supporting business solutions and the electronic delivery of information across multiple platforms, devices, and delivery mechanisms like web or mobile.

In addition, VTA will expect you to lead efforts associated with Enterprise systems such as Oracle Unifier / Aconex, Primavera P6, Autodesk Suite, and Microsoft Power Platform / Fabric (Power BI, Power Automate, and Power Apps), as well as other program initiatives. We look forward to you joining our team!

Definition

Under direction, the Senior Business Systems Analyst leads and participates in the work of staff in performing applications support in designing, implementing, and maintaining VTA applications and systems including VTA's Enterprise Resource Planning system, Electronic Documents Management System, and other business systems.

Distinguishing Characteristics

This is the advanced journey-level in the Business Systems Analyst series. Positions at this level are distinguished from other classes in this series by the level of responsibility assumed, in-depth knowledge about the business area, and complexity of the duties assigned. The Senior Business Systems Analyst performs project lead functions including assigning work, delegating assignments, and reviewing the work of others.

Incumbents at this level perform the most difficult and responsible types of duties assigned to classes in this series including serving as project lead over staff responsible for designing, installing, configuring, maintaining, and supporting computer applications, or modules of the application, and systems. Incumbents at this level are fully trained in all procedures related to their assigned area of responsibility. This classification implements solutions related to applications used in VTA's functional areas with a strong emphasis on process and flow design, custom functionality, and maintaining systems.

Ideal Candidate :

We are seeking an exceptional, self-driven candidate to join our team as a Senior Business Systems Analyst (Sr. BSA). As an integral part of our organization, the ideal candidate will possess a unique set of skills and qualities that align with our business's dynamic and evolving needs.

Preferred Technology knowledge and experience :

Project Portfolio Management - Oracle Unifier, e-Builder, PM Web, Aconex and similar Project Management Information Systems tools
Document Control and Management Systems - SharePoint, Aconex, Documentum, OpenText, Hummingbird
Engineering and Construction Management - Oracle Unifier, e-Builder, Aconex, Project Wise, Autodesk Construction Cloud
Microsoft Power Platform - Power BI, Power Automate and Power Apps.

We are looking for a quick learner who is a team player with initiative, a great attitude, and flexibility-an avid Technologist and someone who thrives in a fast-paced environment and can easily adapt to changing priorities. The ideal candidate has excellent written and verbal communication skills. Additionally, the ideal candidate will provide hands-on services including but not limited to : Information systems and user access control administration, design and development of automated workflows, dashboards and reports, lead and participate in prototyping and Proof-of-Concept development, unit testing, systems integration testing, and user acceptance testing.

About The Department

VTA's Technology Department drives innovation and excellence, providing top-notch, cost-effective tech services and solutions. They support cutting-edge technology, including computers, CCTV, audio / visual systems, ERP, records management, communications, web applications, and enterprise infrastructure. The team plays a crucial role in integrating technology through strategic planning, training, and consulting while managing high-speed, reliable wired and wireless networks and secure information systems. The Program Management Office, Technology Working Group, and Technology Steering Committee ensure all new projects align with VTA's mission.

About VTA

The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County's authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all.

Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused, innovative, and environmentally responsible transportation options promoting the region's vitality. VTA provides bus, light rail, and paratransit services and participates as a funding partner in regional rail services, including Caltrain, Capital Corridor, and the Altamont Corridor Express.

To learn more, go to :

Our Community

Santa Clara County sometimes referred to as "Silicon Valley", is unique for its innovation, natural attractions, and social diversity. With numerous amenities and perfect

weather, it has long been considered one of the best places in the United States to live and work. calendar of festivals and celebrations supports the community spirit. Nearby open space provides easy access to mountain parks, trails, lakes, streams, and beautiful coastal beaches. San José has received accolades for its vibrant neighborhoods, healthy lifestyle, and diverse attractions from national media, including Business Week and Money magazines.

The county's population of 1.9 million is the largest in Northern California and is rich in ethnic culture and diversity. Enjoy access and the option to explore our closely neighboring counties of San Francisco and Alameda.

Classification : SEIU

Application Deadline : Posting will close March 6, 2025 at 11 : 59pm

Essential Job Functions

Typical Tasks

Leads and participates in the work of staff in managing projects, developing and enhancing system applications for an assigned division;

Establishes and maintains positive relationships, and works extensively with VTA Management, VTA Business Process Owners, and system Super Users in developing and enhancing information systems solutions;

Trains customers, staff, and others as needed in a formal setting, in a group, or one-on-one;

Administers a variety of actions to one or more modules of the Enterprise Resource Planning system (SAP), or Electronic Documents Management System (EDMS), or construction applications (such as Contract Manager, P6, Projectwise, Citicube, etc.) or other VTA applications or Reporting Services;

Reviews and evaluates work products, methods and procedures, and identifies and resolves problems;

Defines customer business needs, manages client expectations, and identifies alternative approaches and cost-benefits of automating of customer functions to assist in meeting the client's overall business goals;

When assigned to a project, develops the scope of work for new or upgrade solutions and works with Contracts and Materials Management (CAMM) department during the Request for Proposal (RFP) and contracting phases of the process;

Consults with customers to present proposals to senior management and assists in developing capital packages;

Consults and facilitates with department representatives to solicit departmental technology needs and requirements as well as resolving problems with applications;

Serves as a single point of contact for the user community in the assigned division, and assumes responsibility for the delivery of technology services;

Maintains technical and functional competency in the applications utilized by the assigned department;

Reviews, analyzes and approves program designs, operational characteristics, user interfaces, reporting systems and data conversion methods;

Reduces design projects into component analytical tasks;

Develops detailed workflow, system, training, and process requirements;

Prepares final systems design and documentation and user documentation necessary for programming;

Oversees the installation and updates of application packages, data base development tools, and other related elements;

Defines and manages project scope, deliverables, schedules, cost estimates, and task lists;

Performs development, review, and selection tasks related to Requests for Proposals and Requests for Qualifications;

Communicates project status, resolving project issues, problems, and changes;

Manages and tracks projects from initiation to successful completion;

Establishes and maintains relationships at all levels of the assigned organization;

Manages projects using VTA personnel, consultants, and vendors, as needed;

Communicates with vendors of application software;

May be required to monitors project expenditures, recommending adjustments as necessary;

Performs related duties as required.

Minimum Qualifications

Employment Standards

Sufficient training, education and experience to demonstrate possession of the required technical and project management knowledge, skills and abilities.

Development of the required knowledge, skills and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree in information systems, computer science or related field and four (4) years of responsible experience developing, designing, and / or maintaining major components of a comprehensive information system including evaluation, analysis and input to the software modules of an Enterprise Resource Planning System or other application system. (Additional applicable experience with applications and systems support, design, and maintenance substitutes for college on a year for year basis.) Incumbents must demonstrate substantial experience in an SAP environment, and / or Electronic Documents Management System, and / or Operations system (such as Trapeze, BDT, ACS) or Construction and CMP solutions.

A VTA employee designated as a "Business Process Owner" and / or "Super User" with four (4) years of experience in that capacity, in addition to performing and leading others in system upgrades and demonstrated technical coursework in SAP or systems used at VTA, meets the minimum qualifications for this classification. Experience with transit / transportation-related applications is desirable.

Supplemental Information

Knowledge of :

Extensive knowledge of at least one and a basic understanding of other Enterprise Resource Planning (SAP) system modules (such as Funds Management, Materials Management, Projects, Systems, Finance), Reporting Services, Electronic Documents Management System and SharePoint, or Construction or CMP systems (such as Contract Management, Construction Scheduling, Document Management, Traffic Modeling, or Records Management);

Systems analysis and design principles and procedures;

Principles, potentials and limitations of electronic data processing equipment;

Relational database design, implementation, maintenance and integration techniques to provide integrity, accuracy, security and performance efficiency;

Project procurement process in the public sector;

Management of vendors and consultants;

Principles and practices of lead supervision and training;

Computer programming, on-line programming, and programming documentation principles and techniques;

Work planning and project management techniques.

Ability to :

Evaluate processes proposed for business systems and enterprise systems modules, determine impact, and make decisions for recommended solutions and changes;

Manage multiple projects involving personnel from multiple departments, as well as consultants and vendors;

Multitask with a strong attention to detail and shift from one project to another when priorities change;

Develop Crystal and / or Oracle and / or SQL and / or ACCESS or equivalent reports;

Develop relationships with the user community;

Analyze, design, program, install and maintain complex computer systems;

Prepare and present comprehensive and clear reports and recommendations;

Lead and direct the work of subordinate personnel;

Train customers, staff and others, as needed;

Independently perform the most difficult design and programming activities assigned;

Communicate effectively, both orally and in writing;

Prioritize complex and demanding workloads;

Work with assigned division management on priorities and program definition;

Keep current with changes within functional area, such as methods, practices, and technology;

Establish and maintain cooperative working relationships with those contacted in the course of work;

Organize work and manage time effectively.

What's in it for you?

Health : VTA participates in a CalPERS-sponsored medical plan with VTA contribution to employee and dependent premium health insurance premiums. Employees pay a monthly contribution of any amount in excess of the Kaiser Bay Area Family rate.

Flex Spending Account : $300 employer-funded Health FSA for eligible employees.

Vision : VSP full premium for employees and eligible dependents.

Dental : Delta Dental full premium for employees and eligible dependents.

Leave : 15 days of vacation (accrued), 96 Hours of sick time (accrued), 13 paid holidays per year.

Retirement :

Participation in CalPERS

Classic Members : 2%@55

PEPRA Members : 2%@62

457 Deferred Compensation Plan (voluntary)

457 pre-tax

457 Roth

Self-directed brokerage account option for qualifying employees

Retiree medical coverage for eligible employees with VTA contributions to the retiree's medical premium

Additional perks :

All active full-time employees and their eligible dependents are eligible for transit passes for use over VTA lines, including VTA Paratransit services.

Employee Assistance Program (EAP) is available to each employee, eligible dependent, and household member, 24 hours a day, seven days a week.

Tuition Reimbursement

Professional Development Fund

Wellness Programs

As we continue to implement our, we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services. For more information about our VTA Forward Plan, visit :

Americans with Disabilities Act Accommodations

The Human Resources Department will make reasonable efforts in the recruitment / examination process to accommodate applicants with disabilities. If you wish to request an accommodation, please click

VTA is an equal employment opportunity employer.

VTA does not and will not tolerate discrimination against applicants or employees based on age, ancestry, color, marital status, mental or physical disability, genetic information, national origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc.

General Instructions

Please read this entire job announcement before applying for the position. Print and keep a copy of this announcement so that you can refer to it. Questions not answered within this job announcement may be sent to

To ensure consideration, completed applications must be submitted online to the Human Resources department by the stated closing time and date posted. When the stated closing date is "continuous," apply immediately; the position may close without notice. You will receive an immediate email confirming receipt of your submitted application. If you do not receive this email, contact NEOGOV's Applicant Assistance Line at (855) 524-5627 between 8 : 00 AM to 5 : 00 PM (PST) Monday through Friday, excluding holidays.

Only online applications will be accepted for this recruitment (paper applications or resumes will not be accepted). Job Interest Notification Cards, or copies of previous, partial, or un-submitted applications, are not an acceptable substitute for a completed application.

ALL APPLICATION AND TESTING NOTIFICATIONS WILL BE SENT BY E-MAIL.

Applicants should select e-mail as the preferred method of notification. Candidates must maintain an up-to-date, valid, and reliable e-mail address. Candidates are also responsible for maintaining up-to-date phone numbers and addresses on their online account. Due to the number of applications received, candidates must check their application status through their online account. Contact NeoGov for assistance if needed.

Information on how to apply for jobs at the VTA is available on the VTA Employment website and from NEOGOV's Applicant Assistance Line (855) 524-5627. NeoGov Applicant support is available from 8 : 00 AM to 5 : 00 PM (PST) Monday through Friday, excluding holidays.

Application Processing Information

All related current and past work experience (including VTA experience) must be listed and fully described in the Work Experience section of the application ("See Resume" is not acceptable). Incomplete or improperly completed online applications may be rejected even if you are qualified for the position for which you are applying. It is your responsibility to ensure that the online application reflects the work experience and education needed to meet the requirements for the position you are applying for. Although your resume may have all your experience and education details, please make sure to complete each section of the online application to ensure that your information is accurately captured during our screening process.

All applications are subject to review as to meeting minimum qualifications at any point in the recruitment process. Passing any step is no guarantee of continuation if it is determined that the applicant does not meet the minimum qualifications as stated in the class specification.

Candidates found to have exaggerated / falsified their qualifications, experience, training, and / or education may be disqualified at any point in the recruitment process and may be denied future employment with the VTA.

If selected for the position, candidates will be required to complete a criminal conviction disclosure form. Candidates who successfully become VTA employees and fail to disclose any of the criminal background information as required may be subject to discipline up to and including discharge.

Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment. If you have questions related to an Eligible List you might be on or were on, you should contact Human Resources.

If you have questions regarding your status as an applicant for this position, please call the Human Resources Department at (408) 321-5575 or email at

VTA offers a generous benefit package including : vision care, a choice of health plans, dental coverage, an employee assistance program, life insurance, and liberal holiday, vacation, and sick leave. A credit union and deferred compensation are also available to employees at their option. Detailed information on VTA's benefits may be found here :

As defined by the California Public Employees' Pension Reform Act (PEPRA) :

Classic Members' retirement benefit formula is 2% @55.

New Members' retirement benefit formula is 2% @62.

All Classic AFSCME, SEIU, TAEA, and Non-Rep employees hired on or after 01 / 09 / 2012 pay 7.0% of salary toward the required employee contribution to PERS.

All New / PEPRA AFSCME, SEIU, TAEA, and Non-Rep employees pay 8.0% of salary toward the required employee contribution to PERS.

Social Security taxes will be deducted from each employee's bi-weekly salary.

Provide examples and describe in detail your knowledge and experience in performing Business Systems Analysis, systems administration, and workflow & applications development. Describe your process in solving problems.

Describe in detail your knowledge and experience in performing systems design, integration and interfaces for Business Systems data and workflow processes. Describe how you engage stakeholders to obtain feedback and buy-in.

Describe your experience analyzing critical business processes. How did you develop and document a model / workflow that resulted in process improvements. Provide an example of a process you helped change and the resulting improvements.

Please provide an example and the steps you followed when you had to establish a project team and how you led your team to successfully achieve the goals. Describe your role in the project, the complexity or scope of the project, and the obstacles you had to overcome.

Describe your technology experience in implementing and supporting capital programs or projects used in the following : a. Program and Project Management (PPM) - Oracle Unifier, e-Builder, PM Web, Primavera Contract Manager, Aconex, and similar Project Management Information Systems tools.b. Document Control and Management Systems - SharePoint, Aconex, Documentum, OpenText, Hummingbird.c. Engineering and Construction Management - Oracle Unifier, e-Builder, Aconex, Project Wise, Autodesk Construction Cloud, and similar toolsd. Microsoft Power Platform - Power BI, Power Automate and Power Apps.

Required Question

Salary : $123,100 - $160,000

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