What are the responsibilities and job description for the Senior Information Systems Analyst position at Santa Clara Valley Transportation Authority?
Salary : $123,100.12 - $160,000.10 Annually
Location : CA 95134-1927, CA
Job Type : Full-Time
Job Number : 1283-Jan2025-SE-I-CV
Department : Technology
Opening Date : 02 / 07 / 2025
Closing Date : 2 / 13 / 2025 4 : 30 PM Pacific
Job Description
We are seeking an enthusiastic and customer-focused Senior Information Systems Analyst to join our team. The ideal candidate will provide Tier-3 technical assistance and leadership, helping establish a robust IT asset management and ticketing system to streamline the daily operations of a dynamic IT department. Don't wait and apply today!
Definition
Under direction, the Senior Information Systems Analyst leads and participates in the work of staff responsible for providing technical and analytical support to VTA computer information systems and computer servers.
Distinguishing Characteristics
This is the advanced journey level in the Information Systems Analyst series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of the duties assigned. The Senior Information Systems Analyst performs project lead functions including assigning work, delegating assignments, reviewing the work of others, and keeping the supervisor updated. Incumbents at this level perform the most difficult and responsible types of duties assigned to classes within this series including serving as a project lead over staff responsible for maintaining VTA's computer information systems and computer servers, researching and recommending new hardware and software components, and providing related support to the users. Incumbents at this level are fully trained in all procedures related to assigned areas of responsibility. This class is distinguished from the higher-level classifications of Information Systems Supervisor and Technology Infrastructure Supervisor in that the supervisory classifications are responsible for full supervisory activities over a major section in the Technology Department.
Ideal Candidate
This role requires a proactive individual dedicated to maintaining excellent customer service through effective administering of the helpdesk phone line and ticketing system. The ideal candidate will act as a key liaison between the Helpdesk team and various other teams within the IT department and across the agency, facilitating issue resolution, supporting projects, and ensuring seamless collaboration.
Key Responsibilities :
- Utilize Microsoft Intune to administer and deploy software, updates, and IT assets across the organization.
- Oversee the helpdesk ticketing system, ensuring timely responses and resolutions to user issues while maintaining high customer service standards.
- Lead procurement processes for IT equipment and tools, collaborating with vendors and stakeholders to meet the department's needs.
- Provide project management support, including coordinating team efforts, tracking progress, and ensuring successful project delivery.
- Demonstrate strong leadership skills by mentoring team members, fostering collaboration, and promoting a customer-focused culture.
Additional responsibilities include maintaining technology equipment and contributing to the development of processes, procedures, and FAQs. Strong oral and written communication skills are essential for this role, enabling the ideal candidate to effectively engage with users, teammates, and stakeholders at all levels of the organization.
This position is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and is passionate about enhancing IT service delivery and operational efficiency.
About The Department
VTA's Technology Department drives innovation and excellence, providing top-notch, cost-effective tech services and solutions. They support cutting-edge technology, including computers, CCTV, audio / visual systems, ERP, records management, communications, web applications, and enterprise infrastructure. The team plays a crucial role in integrating technology through strategic planning, training, and consulting while managing high-speed, reliable wired and wireless networks and secure information systems. The Program Management Office, Technology Working Group, and Technology Steering Committee ensure all new projects align with VTA's mission.
About VTA
The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County's authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all.
Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused, innovative, and environmentally responsible transportation options promoting the region's vitality.
VTA provides bus, light rail, and paratransit services and participates as a funding partner in regional rail services, including Caltrain, Capital Corridor, and the Altamont Corridor Express
To learn more, go to : vta.org
Our Community
Santa Clara County sometimes referred to as "Silicon Valley", is unique for its innovation, natural attractions, and social diversity. With numerous amenities and perfect
weather, it has long been considered one of the best places in the United States to live and work. calendar of festivals and celebrations supports the community spirit. Nearby open space provides easy access to mountain parks, trails, lakes, streams, and beautiful coastal beaches. San José has received accolades for its vibrant neighborhoods, healthy lifestyle, and diverse attractions from national media, including Business Week and Money magazines.
The county's population of 1.9 million is the largest in Northern California and is rich in ethnic culture and diversity. Enjoy access and the option to explore our closely neighboring counties of San Francisco and Alameda.
Classification : SEIU
Essential Job Functions
Typical Tasks
Minimum Qualifications
Employment Standards
Sufficient training, education, and experience maintaining computer information systems and computer servers to demonstrate possession of the required knowledge, skills, and abilities.
Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree in computer science or a related field, and four (4) years of responsible experience performing technical and analytical tasks in support of computer information systems and computer servers. (Additional applicable experience with technical and analytical tasks in support of computer information systems and computer server substitutes for college on a year-for-year basis.)
Supplemental Information
Knowledge of :
Ability to :
What's in it for you?
Health : VTA participates in a CalPERS-sponsored medical plan with VTA contribution to employee and dependent premium health insurance premiums. Employees pay a monthly contribution of any amount in excess of the Kaiser Bay Area Family rate.
Flex Spending Account : $300 employer-funded Health FSA for eligible employees.
Vision : VSP full premium for employees and eligible dependents.
Dental : Delta Dental full premium for employees and eligible dependents.
Leave : 15 days of vacation (accrued), 96 Hours of sick time (accrued), 13 paid holidays per year.
Retirement :
Participation in CalPERS
457 Deferred Compensation Plan (voluntary)
Retiree medical coverage for eligible employees with VTA contributions to the retiree's medical premium
Additional perks :
As we continue to implement our , we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services. For more information about our VTA Forward Plan, visit :
Americans with Disabilities Act Accommodations
The Human Resources Department will make reasonable efforts in the recruitment / examination process to accommodate applicants with disabilities. If you wish to request an accommodation, please click
VTA is an equal employment opportunity employer.
VTA does not and will not tolerate discrimination against applicants or employees based on age, ancestry, color, marital status, mental or physical disability, genetic information, national origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc.
General Instructions
Please read this entire job announcement before applying for the position. Print and keep a copy of this announcement so that you can refer to it. Questions not answered within this job announcement may be sent to
To ensure consideration, completed applications must be submitted online to the Human Resources department by the stated closing time and date posted. When the stated closing date is "continuous," apply immediately; the position may close without notice. You will receive an immediate email confirming receipt of your submitted application. If you do not receive this email, contact NEOGOV's Applicant Assistance Line at (855) 524-5627 between 8 : 00 AM to 5 : 00 PM (PST) Monday through Friday, excluding holidays.
Only online applications will be accepted for this recruitment (paper applications or resumes will not be accepted). Job Interest Notification Cards, or copies of previous, partial, or un-submitted applications, are not an acceptable substitute for a completed application.
ALL APPLICATION AND TESTING NOTIFICATIONS WILL BE SENT BY E-MAIL. Applicants should select e-mail as the preferred method of notification. Candidates must maintain an up-to-date, valid, and reliable e-mail address. Candidates are also responsible for maintaining up-to-date phone numbers and addresses on their online account. Due to the number of applications received, candidates must check their application status through their online account. Contact NeoGov for assistance if needed.
Information on how to apply for jobs at the VTA is available on the VTA Employment website and from NEOGOV's Applicant Assistance Line (855) 524-5627. NeoGov Applicant support is available from 8 : 00 AM to 5 : 00 PM (PST) Monday through Friday, excluding holidays.
Application Processing Information
All related current and past work experience (including VTA experience) must be listed and fully described in the Work Experience section of the application ("See Resume" is not acceptable). Incomplete or improperly completed online applications may be rejected even if you are qualified for the position for which you are applying. It is your responsibility to ensure that the online application reflects the work experience and education needed to meet the requirements for the position you are applying for. Although your resume may have all your experience and education details, please make sure to complete each section of the online application to ensure that your information is accurately captured during our screening process.
All applications are subject to review as to meeting minimum qualifications at any point in the recruitment process. Passing any step is no guarantee of continuation if it is determined that the applicant does not meet the minimum qualifications as stated in the class specification.
Candidates found to have exaggerated / falsified their qualifications, experience, training, and / or education may be disqualified at any point in the recruitment process and may be denied future employment with the VTA.
If selected for the position, candidates will be required to complete a criminal conviction disclosure form. Candidates who successfully become VTA employees and fail to disclose any of the criminal background information as required may be subject to discipline up to and including discharge.
Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment. If you have questions related to an Eligible List you might be on or were on, you should contact Human Resources.
If you have questions regarding your status as an applicant for this position, please call the Human Resources Department at (408) 321-5575 or email at
VTA offers a generous benefit package including : vision care, a choice of health plans, dental coverage, an employee assistance program, life insurance, and liberal holiday, vacation, and sick leave. A credit union and deferred compensation are also available to employees at their option. Detailed information on VTA's benefits may be found here :
As defined by the California Public Employees' Pension Reform Act (PEPRA) :
All Classic AFSCME, SEIU, TAEA, and Non-Rep employees hired on or after 01 / 09 / 2012 pay 7.0% of salary toward the required employee contribution to PERS.
All New / PEPRA AFSCME, SEIU, TAEA, and Non-Rep employees pay 8.0% of salary toward the required employee contribution to PERS.
Social Security taxes will be deducted from each employee's bi-weekly salary.
Describe your experience using Microsoft Intune for administering technology assets, software deployments, and updates. How have you used Intune to improve IT operations or user support in previous roles?
What ticketing systems have you used to track helpdesk requests? Describe your role in maintaining, configuring, or optimizing a ticketing system to improve response times or customer satisfaction.
Provide an example of a project you led that involved cross-functional teams. How did you ensure the project stayed on schedule and met its objectives? What was the outcome?
Explain your experience with IT procurement processes, including collaborating with vendors and stakeholders. How have you ensured timely delivery of equipment or services while maintaining budget and quality standards?
Describe your experience with gathering and presenting Metrics for "IT KPI Dashboard" and your experience with reviewing logs, and alerts, and how you use the logs to resolve security issues or troubleshoot tier-3 problems.
Required Question
Salary : $123,100 - $160,000
