What are the responsibilities and job description for the Front Desk Associate - Sea and Sand Inn position at Santa Cruz Beach Boardwalk?
JOB SUMMARY:
Responsible for the main lobby Reception Desk, breakfast lounge and overall security of the property. Works directly with the motel patrons for check-in, check-out, giving directions, taking messages, answering telephone calls and taking reservations. Cleans and maintains front office, kitchen and restroom.
UNIQUE JOB REQUIREMENTS:
Basic mathematical, computer and clerical skills with the ability to handle multiple tasks simultaneously in a friendly and positive and professional manner. Will be required to work weekends and holidays. Willingness to conform to company grooming standards.
JOB TASKS (IN ORDER OF IMPORTANCE):
RELATIONSHIPS INTERNAL:
Manager of Lodging Operations, Front Desk Supervisor, Room Attendants, Guest Service Representatives, Security department and may have contact with all levels of Santa Cruz Seaside Company employees.
RELATIONSHIPS EXTERNAL:
Extensive contact with guests.
TRAINING AND EXPERIENCE:
Prior cash handling, hotel/motel front desk, service oriented business and/or computer experience preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS:
TESTING UPON HIRE:
Criminal background check, drug test and back exam.
Responsible for the main lobby Reception Desk, breakfast lounge and overall security of the property. Works directly with the motel patrons for check-in, check-out, giving directions, taking messages, answering telephone calls and taking reservations. Cleans and maintains front office, kitchen and restroom.
UNIQUE JOB REQUIREMENTS:
Basic mathematical, computer and clerical skills with the ability to handle multiple tasks simultaneously in a friendly and positive and professional manner. Will be required to work weekends and holidays. Willingness to conform to company grooming standards.
JOB TASKS (IN ORDER OF IMPORTANCE):
- Greet motel guests.
- Count cash drawer at the beginning and ending of each shift.
- Register motel guests and assign appropriate room.
- Accept payment for hotel rooms and other charges and perform cash transactions.
- Enter guest information, payment source into a computerized database program.
- Answer multiline phone and takes accurate messages.
- Take telephone reservations as required.
- Prepare food, cuts up fruit and bakes muffins for continental breakfast.
- Operate washer / dryer and folds and stacks towels.
- Mop, vacuum, remove trash and shampoo carpet for front office, kitchen and restroom.
- Other duties as assigned.
RELATIONSHIPS INTERNAL:
Manager of Lodging Operations, Front Desk Supervisor, Room Attendants, Guest Service Representatives, Security department and may have contact with all levels of Santa Cruz Seaside Company employees.
RELATIONSHIPS EXTERNAL:
Extensive contact with guests.
TRAINING AND EXPERIENCE:
Prior cash handling, hotel/motel front desk, service oriented business and/or computer experience preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to meet and greet the public in a positive and friendly manner and resolve guest complaints satisfactorily.
- Ability to work alone and stay awake and alert while on duty. (11 p.m. to 7:00 a.m. on graveyard shift).
- Ability to deal tactfully with problems and complaints (loud parties etc.) using independent judgment, common sense and without offending guests.
- Ability to quickly learn and apply clerical office procedures and to keep complete and accurate records.
- Ability to operate multiline telephone console, do light typing and operate 10-key calculator.
- Ability to recognize and report any unusual or suspicious conditions or circumstances.
- Ability to input and access data using a computer.
- Ability to balance audit to payments on a computer.
- Ability to work independently and as part of a team.
PHYSICAL REQUIREMENTS:
- Ability to stand for up to 7 and one-half hours.
- Ability to work in a confined space with limited access.
- Ability to lift, drag or pull up to 50 lbs.
- Ability to hear normal conversations on the phone and in person.
- Ability to see, read and interpret documents and paperwork.
TESTING UPON HIRE:
Criminal background check, drug test and back exam.
Salary : $19 - $22
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