What are the responsibilities and job description for the Human Resources Operations Assistant Manager position at Santa Cruz Beach Boardwalk?
Job Summary
The Human Resources Operations Assistant Manager will run the daily functions of the Human Resource (HR) department including but not limited to HRIS support, supervisor/manager training, ensure compliance, audit, enforcement of company policies/practices, and employee relations.
Supervisory Responsibilities
All levels of Santa Cruz Seaside Company employees, concessionaires.
- Will oversee schedules, assignments, and daily workflow of subordinate staff in the department.
- Oversee HR Operations subordinate staff.
- Onboard and train HR Operations subordinate staff.
- Complete FTR Verifications of Employment and respond to EDD claims verifications.
- Ensure process documentation is complete and available for training purposes
- Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
- Assist with processing EAFs (Employee Action Forms - pay changes, promotions, reclassifications, etc) via HRIS (UKG Ready) database, ensuring accuracy and timeliness in accordance with payroll processing deadlines.
- Manage termination workflow/perform data entry/process approvals in UKG in partnership with Payroll.
- Ensures UKG audits are conducted (payroll, workers compensation, etc)
- Assists with employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
- Process service requests with maintenance and technical services as needed.
- Assist with job descriptions as needed.
- Reconcile bills for pre-placement testing and D.O.T. paperwork.
- Administrative support and training for seasonal and FTR performance reviews.
- Assigned work committee(s)
- Provide ongoing compliance training to supervisors and managers.
- Manage employee relations issues, conducting effective, thorough, and objective investigations, resolving employee grievances and counseling employees and supervisors.
- Conduct exit interviews, tracking and reporting on trends in the workplace and culture.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Performs other duties as assigned.
All levels of Santa Cruz Seaside Company employees, concessionaires.
Relationships (External)
Guest contact.
Qualifications: Education, Certifications and Experience
- Bachelor’s degree in human resources, Business Administration, or related field preferred.
- Knowledge and understanding of CA Employment policies and procedures.
- Knowledge of HRIS systems-UKG (preferred)
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Thorough knowledge of employment-related laws and regulations.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 45 lbs. with assistance
- Must be able to access and navigate each department at the organization’s facilities.
- Able to squat, bend, reach.
- Able to hear normal conversations on the phone and in person.
- Able to see, read, and interpret documents.
Testing Upon Offer or Hire
Drug screen (FTR only)
Criminal Background check
Signed Privacy and Confidentiality policy
