Security Dispatch Supervisor

Job Summary

Under direction, oversees Security Dispatch Staff. To provide and ensure delivery of 6-1-1 Emergency Communication services by effective supervision, organization, leadership, and coordination of 24-hour operation for the Santa Cruz Seaside Company’s (SCSC) Security Dispatch. Responsible for scheduling and covering breaks. Performs various clerical duties. Assists and provides support to the Boardwalk Manager on Duty (MOD). Monitors radio traffic and dispatches on multiple radio frequencies including Operations, Security, and support departments. Must maintain Confidentiality concerning all guests and employee interactions, conversations, and incidents. Must train, motivate, and evaluate staff. Receives general direction from Dispatch Assistant Manager. Exercises direct supervision of Dispatch staff and assigned technical and professional personnel.

This position requires Supervisors to work evenings, overnights, weekends, and holidays as needed.

Unique Job Requirements

This is a unique opportunity to join the Santa Cruz Seaside Company’s Security Dispatch Team, as a Leader of the department. Must follow and enforce company grooming and hygiene policies. Must wear the Company issued Supervisor uniform. Works in a fast-paced environment while handling a variety of clerical duties. Must be able to hear phone and radio conversations. Must be able to communicate clearly and concisely both verbally and in writing. Must have the ability to remain focused while dealing with constant interruptions. Must have the ability to remain calm during emergencies and high stress situations and assume the responsibilities of Security Dispatch Staff. Must be able to work under minimal to no supervision. Works closely with the Security Officer’s. Must be honest, trustworthy and be able to maintain confidentiality. Schedule and daily responsibilities may vary depending on the season. Must be available to work flexible hours including overnights, evenings, weekends, and holidays.

Job Tasks

• Oversees and supervises Security Dispatch staff and assumes their duties when needed.
• Performs departmental training to new and existing Security Dispatch staff.
• Motivates staff to provide consistent, friendly, and helpful service to all employees and guests.
• Provides feedback on employee performance. • Schedules and issues breaks.
• Performs a variety of clerical and administrative duties.
• Monitors and operates multiple radio frequencies
• Provide assistance and support to the Boardwalk Manager on Duty and ensuring the Boardwalk Manger on Duty is aware of emergency situations and/or priority incidents.
• Oversees and ensures proper handling of emergency calls.
• Use CCTV system to actively monitor park locations to ensure the safety of Boardwalk guests and employees.
• Receive and respond appropriately to Security and employee calls.
• Update and create training documents, checklists, opening/closing procedures.
• Send confidential e-mails and SMS messages.
• Work independently and as part of a team answering multiple radio and phones lines.
• Monitor and report alarms.
• At the direction of the Watch Commander or Park Manager on Duty, responsible for activating emergency procedures, such as park evacuations and Emergency Operations Center.
• Email requests for Maintenance outside of their business hours.
• Review and send out the Media Log.
• Will assist with interviews and hiring.
• Keep updated lists of Managers, Supervisors on Duty and Security personnel.
• Enter Field Interview cards and Trespass Notifications (TPN).
• Review footage as requested.
• Monitor and turn alarms on and off.
• Perform all tasks under minimal to no supervision.
• Must communicate issues requiring immediate attention to Security Dispatch Manager or Security Dispatch Assistant Manager as appropriate.

Qualifications: Training and Experience

Ability to:

• Plan, organize, coordinate, and manage the work of the Security Dispatch.
• Manage personnel interpret and explain Security Dispatch and/or departmental policies and procedures
• Make sound decisions in routine and emergency situations
• Establish and maintain effective working relationships with those contacted in the course of work
• Communicate effectively, clearly, and concisely, both orally and in writing.

Experience and Training Guidelines:

A combination of relevant experience, some supervisory experience and/or education, and training that will satisfy the required minimum qualifications, knowledge, and abilities. Desired but not required to have a bachelor’s or associate degree from an accredited college or university in a related field, some supervisory experience and experience operating a multiline phone system, computer aided dispatch (CAD) system and surveillance camera system (CCTV).

Physical Requirements:

• Able to sit for up to 8-hours a day.
• Able to work in a confined space.
• Ability to lift up to 25lbs
• Ability to interpret rules and procedures.
• View multiple video display terminals for extended periods of time.
• Ability to type while listening to conversations on the phone.
• Able to hear normal conversation on the telephone, radio and in person with a variety of background noise and distractions.
• Coordinate multiple events and emergency responses.
• Ability to operate basic office equipment (computer, radio, CCTV, etc)
• Able to see, read, and interpret documents.
• Bi-manual dexterity.

Required Licenses or Certificates:

Possession of a valid California Class C Driver License.

Schedule:

Must be available nights, overnights, weekends, holidays, and as needed.

Testing Upon Offer Hire:

• Criminal background check.
• Drug screen.
• Signed privacy and confidentiality notice.