What are the responsibilities and job description for the Outbound Scheduling Agent position at Santa Cruz Toyota?
The Outbound Call Agent uses their courteous phone manner and positive attitude to increase business opportunities. This is a full time time position at 40 hours per week.
Required duties include:
- Inbound calls and follow-up calls with a commitment to increase our existing customer's service satisfaction
- Address customer concerns and escalate them as needed
- Reschedule no-show customer appointments
- Update customer information in database
- Respond to customer website requests
- Notify necessary departments when an appointment is scheduled
- Assist with other duties, as assigned
Qualifications:
- Prior experience handling customer inquiries by phone
- Professional work ethic and appearance
- Excellent communication and customer service skills
- Ability to stay organized in a fast paced work environment
- Must pass a background check and drug screen
Benefits
If full time, this position is eligible for health insurance, 401K, dental insurance and vision insurance.
We are an Equal Opportunity Employer and a drug free workplace.
Thank you for taking the time to consider this position!
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Capitola, CA 95010 (Required)
Work Location: In person
Salary : $18 - $19