Front Desk Receptionist

Job Summary:

The Front Desk Receptionist is responsible for the front desk activities of the Spay/Neuter Clinic including: acknowledging clients in person and over the telephone quickly with professionalism and a warm tone of voice, enthusiasm, etiquette and excellent customer service skills, scheduling appointments, managing patient reminders and client billing, and offering excellent customer service at all times.

Essential Functions and Responsibilities:

· Promote a client-centered environment, facilitating processes and programs that meet client needs.

· Promote a practice philosophy that attracts new clients and retains existing clients.

· Ability to facilitate resolution of client concerns and problems, working with Hospital Director when needed.

· Promote an environment of respect for all clients, regardless of financial ability.

· Determine when special financial arrangements can be made with clients and be familiar with current grant funds.

· Report any staff or other issues or injuries to Hospital Director as appropriate.

· Maintain a professional relationship with fellow staff.

· Work collaboratively with staff/volunteers including scheduling, assist where needed when staff shortages occur.

· Attend regular staff meetings and encourage/participate in good staff communication.

· Maintain consistent data entry and appropriate use of hospital software.

· Contribute to a cooperative work environment.

· Stay up-to-date on shelter programs and marketing so that a consistent message is given to staff and clients.

· Provide professional credibility to the SFAS’s mission, supporting and promoting the shelter as a whole.

· Perform related duties as assigned by Director of Veterinary Services

· Maintain compliance with all company policies and procedures

· Maintain monthly reminders for patient needs and facilitate delivery to owners

· Maintain Client billing

· Have excellent attendance.

· Onboard volunteers if necessary.

· Prepare Daily deposits and explain variances

Requirements - Education and/or Work Experience/Skills/Abilities:

· High School Diploma, GED or equivalent.

· One year of receptionist/office environment experience highly preferred.

· Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers/staff/patrons in person, over the telephone or via computer.

· Excellent computer proficiency. (MS Office – Word, Excel and Outlook and Google Suite)

· Typing proficiency.

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary communication.

· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

· Must be able to lift and carry up to 40 lbs.

· Must be able to talk, listen and speak clearly in person or on the telephone.

There is one position open:

One Full-time - 40 hours per week

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Please share why you are interested in this particular position.
• In order to not waste each other's time, what is your minimum salary requirement?

Experience:

• front office receptionist: 1 year (Required)

Ability to Commute:

• Santa Fe, NM 87507 (Required)

Ability to Relocate:

• Santa Fe, NM 87507: Relocate before starting work (Required)

Work Location: In person

Salary : $15