Director of Operations

DIRECTOR OF OPERATIONS

Status: Full-Time, Exempt. Tuesday-Saturday or Monday-Friday depending on

organizational needs. Must have flexibility for evenings, and additional weekends as

required.

Compensation: $70,000

Benefits: Medical, Dental, & Vision Insurance; Simple Retirement Plan

Reporting to: Executive Director

Position supervises: Facilities & Exhibits, Visitor Services, and Gift Shop

General Description: The Director of Operations is responsible for overseeing the daily operations of the Santa Fe Children’s Museum, ensuring the museum runs efficiently and effectively. This role includes managing staff, coordinating logistics, and optimizing resources to support engaging exhibits and educational programs. The Director of Operations collaborates closely with leadership to implement strategies for growth, improve visitor experiences, and ensure a safe, welcoming environment for children and families. They also oversee budgeting, scheduling, exhibits, and facility management to maintain a high standard of operations while advancing the museum’s mission and goals.

Facility Operations

• Oversee the daily operations of the museum, including the gift shop, exhibit

functionality, building maintenance, security, and safety protocols.

• Coordinate with external vendors and contractors for repairs, maintenance, and

other facility-related services.

• Develop and implement procedures for routine inspections and preventive

maintenance.

• Ensure compliance with health, safety, and accessibility regulations.

• Ensure compliance with all legal, regulatory, and ethical standards.

• Manage technology and systems to enhance organizational efficiency.

• Supervise Inventory management, concessions, and purchasing for the gift shop.

• Ensure program booking, scheduling, and data tracking contribute to the overall

smooth running of the facility.

• Develop and maintain systems for smooth program operations.

Human Resources Management:

• Oversee recruitment, onboarding, and professional development of operations

staff.

• Ensure adherence to HR policies and promote a positive organizational culture.

• Manage performance evaluations and resolve personnel issues effectively.

Staff Management

• Supervise operations team members, including facilities, custodial, maintenance,

and front-of-house staff (play facilitators).

• Schedule, train, and evaluate operations staff to maintain high standards of

performance and customer service.

• Act as the primary point of contact for operational concerns during museum

hours.

• Act as a liaison between staff and the executive leadership and board of

directors.

Visitor Experience

• Respond to visitor inquiries, feedback, and concerns promptly and professionally.

• Monitor and address crowd flow and capacity issues to enhance the visitor

experience.

Budget and Resource Management

• Assist in developing and managing the operations budget.

• Monitor expenses and identify cost-saving opportunities without compromising

quality.

• Manage inventory of operational supplies and reorder as needed.

Emergency and Risk Management

• Lead emergency preparedness efforts, including drills and staff training.

• Serve as the museum’s safety officer, addressing potential risks and responding

to emergencies.

• Maintain detailed records of incidents and follow up with corrective actions.

• Supervise, when applicable, contracted on-site security officers.

Physical Requirements

• Ability to stand, walk, and move around the museum for extended periods.

• Ability to lift and carry up to 50 pounds occasionally.

• Willingness to work weekends, evenings, and holidays as needed.

• Ability to sit, stand, bend, kneel, reach, push, pull, climb, or walk for various

lengths of time throughout the day.

• Ability to utilize IT equipment to complete daily work responsibilities.

Key Competencies:

• Leadership: Ability to inspire and guide teams toward achieving organizational

goals.

• Adaptability: Comfortable working in a dynamic, mission-driven environment.

• Collaboration: Strong team player who fosters partnerships and collective

success.

• Attention to Detail: Ensures accuracy and consistency across all operations.

• Organized: Keep accurate files, organize and follow timelines.

• Accountability: Ensuring processes are followed and taking responsibility for

outcomes.

Qualifications and Experience

• Minimum three years in a non-profit or similar leadership position.

• Minimum three years of professional experience directly serving the public.

• Experience supervising teams, and proven success in problem-solving and

conflict resolution.

• Experience in managing staff, budgets, and timelines for multiple projects while

being resourceful at removing obstacles.

• Ability to communicate ideas and information in verbal and written form to

different audiences.

• Proficient in Google Suite, and Microsoft Office (including Outlook, Sharepoint,

and Teams) preferred. Experience with Altru preferred.

• Collaborative and communicative management style.

• Must submit to and pass a pre-employment criminal background check.

• Ability to work with children and families from diverse backgrounds and ensure

delivery of culturally relevant curriculum.

• Bilingual Spanish/English; American Sign Language a plus.

• Positive, team-oriented attitude.

• Observe all safety rules and ensure and maintain a safe environment.

• Establishes and maintains respect for Team Members.

• Displays a positive outlook and pleasant, professional manner.

• Identifies problems and develops effective solutions.

• Exhibits sound and accurate judgment.

• Meets attendance and punctuality guidelines.

• Follows instructions, responds to requests for service and assistance; and

follows executive leadership’s directions.

Why should you work for SFCM?

• Be a part of our mission to create learning through the power of play and

exploration that connects children to their community and the world.

• A unique, fun work environment where curiosity and creativity are encouraged.

• Committed to a diverse and inclusive workplace and is an equal opportunity

employer.

Equal Opportunity Employment: The Santa Fe Children’s Museum is committed to

Equal Employment Opportunity. It is our policy to encourage and support equal

employment opportunity for all associates and applicants without regard to age, sex,

race, color, ancestry, religious creed, national origin, pregnancy, physical or mental

disability, medical condition, marital status, political affiliation, sexual orientation, gender identity, individual genetic information, disabled veteran or Vietnam Era Veteran Status.

Americans with Disabilities Act: Applicants as well as employees who are, or become,

disabled must be able to perform the essential job functions either unaided or with

reasonable accommodation. The organization shall determine reasonable

accommodation on a case-by-case basis in accordance with applicable law.

To apply: Please submit a cover letter and resume to

employment@santafechildrensmuseum.org

No phone calls or in-person delivery of application/resume.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $70,000