Case Manager

Description

CASE MANAGER

SUMMARY: 

The Case Manager works as part of the interdisciplinary team to facilitate and coordinate clients’ continuum of care activities, ensuring optimum utilization of community resources, service delivery, and compliance with external agencies and referral sources requirements. The Case Manager facilitates disease intervention activities related to the prevention, screening, and treatment of sexually transmitted infections. The Case Manager works closely with community partners and state agencies to facilitate warm hand-offs and linkage to care. The Case Manager works in tandem with residential and outpatient case managers to provide wraparound services to clients in recovery. The Case Manager will report to the MAI Case Manager and work alongside the Case Manager Supervisors to maintain compliance with certifications and in-house procedures. 

REPORTING:

Reports to the Director of Residential Services/CCBHC Case Manager Supervisor

POSITIONS SUPERVISED: None

DUTIES AND RESPONSIBILITIES:

The Case Manager’s responsibilities include, but are not limited to:

• Assess the needs of the clients at admission to determine with the client the goals and the level of assistance required to achieve goals. 
• Continue to follow up with clients throughout treatment to ensure that basic needs are addressed, including required documentation, to allow the client to move forward and achieve goals at discharge. 
• Assures clients who may discharge early are prepared with resources. 
• Liaison with community services to assist the client with identified goals and needs. 
• Liaison with family, friends, partners, and outside resources to create a supportive environment and ensure continuity of care. 
• Educate the participants on behavioral health, promoting healthy resources, and daily skills training to provide the highest quality person-centered care. 
• Work closely with other members of the clinical team in addressing daily concerns, intervening if crisis intervention is required, and offering additional directives for care to provide the highest quality person-centered care. 
• Assist participants in developing an aftercare plan so that s/he will feel confident upon exiting the program that they have the resources required to facilitate the continuity of care. 
• Uphold participant confidentiality in accordance with company policies and procedures and local, state, and federal laws and regulations. 
• Maintain case files and other required documentation according to agency policies 
• Regularly identify and maintain relationships with new employment, housing, medical, and other community resources. 
• Schedule personal business and legal appointments and general case management for clients 
• Ensure all documentation is completed in a timely manner 
• Other duties as assigned. 

Requirements

MINIMUM QUALIFICATIONS:

Skills/Knowledge/Abilities:

1. Excellent written and verbal communication skills with the ability to effectively communicate with diverse populations 
2. Cultural and diversity understanding and awareness 
3. Interpersonal skills that promote and encourage teamwork 
4. Advanced knowledge of HIPAA and confidentiality 
5. Advanced knowledge of behaviors and emotions related to addiction 
6. Advanced knowledge of community and referral resources for clients’ diverse needs 
7. Skills in documenting effective case management notes 
8. Proficient use of standard office equipment and systems: phone, copier, the computer including Microsoft Office Word and Outlook tools. 
9. Ability to coordinate volunteer and vocational activities for participants 
10. Critical thinking/problem solving 
11. Ability to manage a variety of tasks and organize workload 
12. Attention to detail 
13. Maintain effective professional relationships with all levels within the organization 
14. Familiarity with community resources including mental health, social, financial, educational, housing, employment, childcare, and other support that may be required. 
15. Ability to build rapport with clients 
16. Unrestricted NM Driver’s License

Education and Experience:

1. High School/GED required
2. Addiction treatment counseling: 1 year (Preferred) 
3. Case Management certification (Required) - ACM (Accredited Case Manager), CCM (Certified Case Manager, RN-BC), or CPSW (Certified Peer Support Worker) 
4. Current CPR/First Aid Certification (or willingness to become certified)