What are the responsibilities and job description for the Veterinary Client Service Representative position at Santa Rosa Veterinary Hospital?
Job Description
Job Description
Santa Rosa Veterinary Hospital is seeking a Client Service Representative to join our reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
This is a flexible, full-time or part-time position scheduled Monday - Friday.
Full-time benefits and compensation :
- Compensation : $20-25 / hour, based on experience and skillset
- Comprehensive health package including medical, dental, and vision insurance
- 401k options
- Paid time off and holidays
- Life insurance and disability coverage
- Employee Assistance Program
- Personal pet discounts
Minimum qualifications :
At Santa Rosa Veterinary Hospital, we pride ourselves on delivering exceptional care to pets in our community. With over 95 years of service, we've established a respected presence in Santa Rosa and surrounding areas. Our practice is Feline Friendly and extends its services to cats, dogs, and exotic pets. We are equipped with state-of-the-art facilities including digital x-ray, ultrasound, an extensive in-house laboratory, and a modern surgical suite.
Salary : $20 - $25
