Gifts Clerk

Purpose
The Gift Clerk position is responsible for greeting and assisting guests, cleaning of shop, stocking and re-stocking merchandise, and pricing merchandise. This position requires close contact with the public, the ability to work well with co-workers, and assists Santa’s guests in a safe, courteous and efficient manner.  

Functions and Responsibilities

1. Ensures clean work areas in public and storage areas.
2. Stocks, re-stocks and prices merchandise, as needed.
3. Ensures safety of all employees and guests.
4. Greets guests courteously and assists guests.
5. Follows all policies and procedures.
6. Maintain a positive attitude.
7. Arrive at work on time, in “good show,” and keeps neat and clean throughout the day.
8. Other duties as assigned.

Knowledge and Skills

1. Have knowledge of the retail computer programs used at Santa’s Village.
2. Must possess a courteous and friendly rapport with guests and co-workers.
3. Have interpersonal/communication skills orally and in written language.

Extent of Public Contact
The Gift Clerk will greet guests, graciously providing them assistance, and answer their questions in order that they might better enjoy their visit.

Physical Demands
This position requires frequent reaching, stretching, stooping and climbing up and down stairs. Much of the workday consists of standing and walking.   Often this person will be required to lift boxes weighing up to 20 pounds, and occasionally may be required to lift up to 50 pounds.

Working Conditions and Environment
Daytime and Christmastime position which may include weekends and holidays.   Position is mostly indoors; however, cleaning and chores may be outside as well as inside stores.

Clerks may work in any of the following extreme weather situations:

• Summer – Hot and Humid Conditions:
  1. Clerks will work in hot and sunny weather, often with high humidity, especially in summer months
• Rain and Stormy Weather
  1. Clerks may have to work in light rain or deal with temporary bursts of inclement weather like thunderstorms or heavy rain.
• Windy Conditions
  1. In areas with frequent winds, Clerks may need to monitor weather conditions to ensure safety of guests and employees
• Winter – Cold Conditions
  1. Clerks may be required to work in low temperatures, possibly with snow or ice.
  2. Will need to dress warmly, including wearing layers, gloves, hats, and appropriate outerwear.
  3. Depending on the location, there may be wind chill factors or occasional snow, which could impact visibility and comfort.

Job Requirements

• Must be 14 years of age or older
• Must be able to exhibit all physical demands listed in this job description at any given time during shift
• Must be flexible throughout season, with weekend availability
• Must be able to work independently, with little daily supervision