Food and Beverage Supervisor

JOB TITLE

Food and Beverage Supervisor

DEPARTMENT

Food & Beverage

FLSA STATUS

Non-Exempt

SUPERVISORY RESPONSIBILITIES

Bus Persons, Servers, Bartenders

SUMMARY/OBJECTIVE: To manage the Food & Beverage Outlet operations, including bar operation, breakfast/lunch/dinner/room service operations, maintaining established cost and quality standards so as to ensure superior service and maximize profits for the Food & Beverage Outlets, as well as the hotel.

ESSENTIAL RESPONSIBILITIES :

• Must be on the Restaurant floor minimum of 85% of the time and during all peak hours of service (to be determined by Food & Beverage Manager).
• Maintains product and service quality standard by conducting ongoing evaluations and investigating complaints. Under the direction on management, initiates corrective action.
• Establishes and maintains applicable preventative maintenance program to protect the physical assets of the restaurant.
• Maintains a security function which protects both the assets of the restaurant and the personal safety of employees and customers.
• Must be well versed in the set-up and operation of the Micros system.
• Be able to perform the tasks of subordinates in order to cover break and meal periods whenever necessary.
• Implements and maintains effective two-way communication systems which reach all employees.
• To work in assigned department and perform all position duties.
• Ensure assigned departments are adequately staffed at all times.
• Monitor guest service standards and conduct training where needed.
• Attend to guest needs and promote an atmosphere that is warm and welcoming.
• Communicate with all departments with regards to food and beverage topics.
• Become fully conversant with food and beverage presentation standards and ensure they are complied with.
• Uphold maintenance standards in the department and ensure there is a regular pars and cleaning schedule.
• File all reports and record incidents as per hotel policy.
• Assist in Human Resources procedures with regard to hiring, training and disciplinary action of employees according to Company policy.
• Prepare all purchase orders and ensure the Department operated within the organization guidelines.
• Must be MICROS proficient.
• General Responsibilities Include:
• Actively support the GSS program.
• Assist in identifying and implanting a successful marketing plan for assigned outlets.
• Assume responsibility of daily operation of all assigned outlets.
• Assist in working toward positive financial results.
• Ensure that scheduling functions are performed accurately and on a timely basis.
• Ensure in maintaining a highly motivated and well trained staff.
• Specific Job Duties Include:
• Operations: Open and close shift in accordance with Manager’s checklist in Manager’s absence.
• Initiate guest interaction through seeking and soliciting feedback from guest.
• Train, maintain and enforce all service standards using records, menus and appropriate reference materials.
• Properly execute revenue and check control procedures on shift.
• Handle daily associate relations (i.e., time adjustments, etc.).
• Maintain a safe and sanitary work environments for all associates and guests.
• Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
• During shift, ensure that guest is satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
• Be on the floor during to ensure adequate coverage.
• Conduct taste panels and menu classes on a daily basis for restaurant staff.
• Ensure that only a quality product is being served.
• Ensure all side work is completed on a daily basis.
• Assist any associate in their job performance when required to ensure guest satisfaction.
• Understand and teach empowerment principle to ensure guest satisfaction.
• Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
• Encourage problem solving by associates through proper training and empowerment.
• Establish effective communication with associates to gain their trust and respect.
• With guidance from Management, maintain fair and consistent counseling and/or disciplinary procedures.
• Demonstrate positive inter-departmental relations.
• Communicate directly, and/or, through the use of a log book, to next supervisor/manager.
• Identify and recommend incentive programs, new ideas and methods of operation.
• Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate with all managers.
• Assist in the development and execution of the marketing plan of assigned outlets. Attend department and company meetings as scheduled.
• Other tasks or projects as designate by management

REQUIRED LICENSES/CERTIFICATIONS:

• Must be or have the ability to be California RBS Certified (Responsible Beverage Server), previously known as TIPS.
• Must be or have the ability to be Food Handler and/or Food Safety Manager Certified.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift
• Morning shift

License/Certification:

• Food Safety Certification (Preferred)

Ability to Commute:

• Buellton, CA 93427 (Required)

Work Location: In person

Salary : $23 - $27