What are the responsibilities and job description for the Marshfield Banking Associate position at Santander Bank?
About Us:
Santander Bank is a trusted partner for individuals, families, and businesses, helping them achieve their financial goals through personalized service and innovative solutions. Our team members are dedicated to building strong relationships and delivering exceptional customer experiences.
Job Summary:
We are seeking a highly skilled Customer Service Specialist to join our team in Marshfield, MA. As a key member of our branch staff, you will be responsible for providing exceptional customer service and support to our clients. This includes assisting with product and service inquiries, resolving issues, and processing transactions.
Key Responsibilities:
- Act as the primary point of contact for consumer and business clients.
- Assist clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution.
- Sell targeted products/services as part of client-initiated interactions.
- Ensure operational integrity by following established procedures and guidelines.
Requirements:
- High School Diploma or equivalent required.
- 0 years of cash handling experience in a retail or banking environment required.
- Superior customer service skills.
- General math skills.
- Detail-oriented with the ability to function in a fast-paced and changing environment.
- Excellent communication skills with the ability to be concise, clear, and consistent.
- Ability to effectively ask questions and identify needs to enhance the customer relationship.
About You:
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
