What are the responsibilities and job description for the Part Time Teller, Emmaus, PA position at Santander Bank?
Job Title: Part Time Teller
We are seeking a highly skilled and customer-focused Part Time Teller to join our team at Santander Bank in Emmaus, PA.
Job Summary:
This role is responsible for providing exceptional customer service to consumer and small- to medium-sized clients. The successful candidate will be the first point of contact for clients, assisting them with resolving product, service or billing issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution.
Key Responsibilities:
- Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
- Adheres to safe deposit box procedures/operations and guidelines.
- Educates and engages customers in conversations regarding their current and future financial needs and educates customers about bank products and services.
- Assists in exceeding service goals by minimizing customer wait times and accurately and efficiently processing customer transactions.
- Provides legendary customer service in addition to recognizing referral opportunities.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- H.S Diploma: or equivalent work experience.
- 0 Years Cash Handling experience in a Retail or Banking environment.
- Superior customer service skills.
- General Math skills.
- Detail oriented with the ability to function in a fast-paced and changing environment.
- Excellent communication skills with ability to be concise, clear, and consistent manner.
- Ability to effectively ask questions and identify needs to enhance the customer relationship.
About Us:
Santander is an equal opportunity employer and values diversity in its workforce. We actively encourage everyone to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
