Manager Work Cafe, World Center, Miami FL

Identifies and pursues new sales prospects within existing or untapped markets. Gathers market intelligence, generates leads, and develops proposals/campaigns to garner new business, ensuring a consistent flow of new revenues to the company. Uses knowledge of markets, industries, and clients to determine demand, future trends and potential projects. Works pre-developed lead lists to generate business and identify new customer prospects.

USA Job Function Description: Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships. Activities include maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other business banking products. Provides support to help clients coordinate solutions, manage accounts, obtain advice and administer services. Ensures customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs. Resolves and oversees customer issues surrounding consulting, information, and software services, solutions and products. Makes presentations to potential clients and contributes to the achievement of sales targets.

Essential Functions/Responsibility Statements:
Lead all people management activities – including hiring, onboarding, development and coaching – of the Work Café colleagues, creating an inclusive and positive team culture.
Focuses on coaching and leading the right behaviors which support the business objectives, includes leading the team to deepen existing customer relationships and acquire new customers.
Partners with other lines of business to ensure customers are provided with access to a full suite of financial services and products
Delivers operational excellence through the effective delivery of the Work Café operating model. Responsible for the administration and oversight of customer experience, sales, service, operational efficiency, risk, internal controls to meet overall team goals and objectives within the Work Café.
Proactively reviews and responds to real time service performance KPIs in the Work Café
Participates in community activities to promote the Work Café and ensure Santander is represented in the local community.
Is responsible for Work Café technology and ensuring it is maintained effectively and any issues are resolved or escalated to the appropriate teams in a timely manner.
Works closely with other business partners in the space and serve as the day-to-day liaison with the Café Food & Beverage team, technology, security, cleaners, etc.
Act as an ambassador to represent and promote the unique benefits of Work Café to local organizations, business associations, small business owners and entrepreneurs.
Oversee co-working, meeting facilities and room bookings, and partner closely with the Work Café Director and Work Café Events Manager on the development and execution of local events and programming.
Creates a team environment that puts the customer at the heart of the experience and will model a genuine passion for engaging and welcoming people in the Work Café and in the local community. The Work Café Manager is comfortable engaging with new technology and proactively leads the team to encourage customers to embrace the digital products and services.
Ensure the team is focused and exhibits the behaviors to acquire new Business and Personal relationships and the retention and deepening of existing relationships.
Conducts weekly partnership meetings with partners to ensure proactive communication and promote growth strategies.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience: Business, Finance or equivalent field Req

Work Experience:
3 Years Managing a Sales Team in a Financial Services Environment Req
2 Years Req

Skills and Abilities:
Ability to make independent decisions and utilize sound judgment
Ability to manage, supervise, instruct and coach
Consultative, team-oriented sales approach with outstanding personal customer skills
Ability to provide constructive and positive feedback and manage performance
Ability to motivate and inspire a team.
Takes personal responsibility for delivering on Santander's and Work Café customer experience standards. Creates exceptional customer experiences with every interaction.
Establishes and maintains effective working relationships
Excellent verbal and written communication skills
Highly-motivated and goal-oriented with proven leadership qualities.
Digital expert; the ability to promote digital engagment and proficiency with all customers and prospects.
Takes responsibility for achieving strong results, despite balancing multiple complex demands.
Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change.
Stays current with industry trends and has good understanding of the market and competitive landscape
Makes extra effort to satisfy customers needs, meet commitments and resolve situations
Takes time to develop and maintain relationships with customers
Executes risk management process and procedures without management direction, and demonstrates awareness of expected results
Demonstrated success in leading sales teams; includes, business development, outbound calling and prospecting within the community.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Miami, FL, Miami Worldcenter

Other Locations: Florida-Miami

Organization: Santander Bank N.A.