Crisis Hotline Phone Counselor (Full-Time)

Do you have crisis hotline experience? Come join our team of compassionate and experienced staff at Baltimore County Crisis Response!

We are seeking candidates who can work day shifts (8:00am-4:00pm and 10:00am-6:00pm) in person at our office in Timonium, MD.

Who We Are:

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

Sante is seeking a Full-Time Phone Counselor to join our crisis intervention team in Timonium, MD. As a Phone Counselor, you will serve as the first point of contact for individuals experiencing a crisis and will provide support by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning.

What You’ll Do:

• Triage incoming crisis calls and obtain client information.
• Conduct assessments and dispatch appropriate resources when needed.
• Deescalate clients in crisis over the phone.
• Develop appropriate and realistic crisis plan and complete appropriate follow tasks.
• Effectively communicate clients needs while making internal agency referrals.
• Knowledge and familiarity with community resources, both mental health and non-mental health.
• Complete documentation in an accurate and thorough manner.
  
  

What You’ll Get:

• Salary Range: $22.00 to $24.50 per hour based on experience.
• Competitive benefits package including medical, dental, and vision coverage, 403(b) with company match, and paid time off.
• Opportunities for career growth, training and development, flexible work schedules and shifts.
• Smart, passionate, and engaged co-workers.
  
  

What We Require:

• Bachelor’s Degree in Human Services or a related field of study or ten (10) years of experience working on a crisis hotline.
  
  

We understand that no candidate is perfectly qualified for any job, and we believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Who We Are:

Santé is a dynamic and leading community-based behavioral health services organization. Our job is to offer rapid response and compassionate care to individuals or groups through comprehensive mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive.

Disclaimers:

Santé Group Companies aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values.

Santé Group Companies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf