What are the responsibilities and job description for the Dealer Operations Manager position at SANY AMERICA INC?
THE OPPORTUNITY
Sany Construction Equipment Dealer is seeking an experienced Store or Operations Manager for an equipment dealership located in Pennsauken NJ, servicing SE Pennsylvania, NJ, DE area. In this role, you will provide location leadership and will assume accountabilities for all departments working together to achieve goals for the location. You will also promote customer and employee satisfaction and will strive to reach or surpass location performance metrics.
LIST KEY RESPONSIBILITIES
- Developing/Coaching/Leading for all location employees including Parts, Service, Sales & Rental employees
- Ensuring the successful implementation and delivery of services/solutions to meet or surpass requirements of customers
- Monitoring customer satisfaction levels and proactively addressing any areas of concern
- Day in and Day out accountability of employees and for the overall morale of the location
- Keeping lines of communication open with all employees
- Coordinating attendance at community events to maintain local visibility and positive public relations within the community and area benefit
- Responsible for supporting the Sales, Service and Parts Department with order processing regarding entry, pricing, billing, parts returns, general dealer support
- Solid ability to analyze and interpret financial reports
- Excellent interpersonal and communication skills
- Experienced with spreadsheets as well as Microsoft Office and Internet functions
- Process approved special pricing allowance requests
- Process credits and re-invoicing of equipment
- Create customer invoices for monthly subscription-based billing
- Provide basic support for dealer inquiries
- Collect information and forward on to appropriate Sales or Service personnel
- Processing orders for new, rental, and used equipment scheduling deliveries and processing invoices
- Approving and coding vendor invoices for payment
- Ordering equipment, parts and consumables as required for the dealership
- Collaborating with management to monitor rental equipment and used machine inventories including the buying and selling of assets
PROFESSIONAL QUALIFICATIONS
- Equipment Sales Management or Operations Management experience with Construction, Industrial, or Ag Equipment brands
- Supervisory experience with ability to lead/coach/mentor/motivate personnel
- 2-5 years related experience
- Computer skills are necessary
EDUCATION REQUIREMENTS
Associate degree, in business or comparable experience in customer service environment
4-year Post Secondary Degree preferred
COMPENSATION
Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits
