What are the responsibilities and job description for the Contact Center Tester position at SAP Global Inc?
SAP Global Inc. is a workforce solutions service company based in Wilmington, MA, with a focus on helping clients meet their technical staffing needs efficiently. With a professional search process, we source experienced professionals to enhance company productivity. As a leading provider in workforce solutions, we cater to companies of all sizes and help manage their contingent workforce effectively.
This is a contract Contact Center Tester role based in Wilmington, MA, with the flexibility for some remote work. As a Contact Center Tester, you will be responsible for testing contact center systems, identifying issues, and ensuring functionality. You will collaborate with cross-functional teams to implement solutions and optimize customer service processes.
- Proficiency in Contact Center Testing, Quality Assurance, and Software Testing
- Strong analytical and problem-solving skills
- Excellent communication and teamwork abilities
- Experience with testing tools and methodologies
- Knowledge of CRM systems and contact center operations
- Ability to work independently and in a hybrid remote setting
- Bachelor's degree in Computer Science, IT, or related field