What are the responsibilities and job description for the Head of Commerce Products, SAP Customer Experience - Engineering and Operations position at SAP SE?
Global Head of SAP Commerce Cloud - Product & Engineering
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Location : North America or Germany preferred; other locations will be considered on a case by case basis.
We are seeking a highly experienced and dynamic leader to drive the vision, strategy, and execution of SAP Commerce Cloud as part of our global Product & Engineering organization. This role will oversee product management, engineering, and architecture while collaborating closely with UX, Cloud Operations, Security, as well as Marketing, Go-to-Market, and Services and Support organizations, ensuring SAP Commerce Cloud remains the leader in digital commerce for enterprises while driving modernization, innovation, and velocity to capture market traction. This is a global role, leading distributed teams across multiple geographies.
Key Responsibilities :
- Strategy & Vision : Define and execute the SAP Commerce Cloud strategy, aligning with overall company objectives, industry trends, and customer needs. Champion modernization efforts, including cloud-native services, AI-driven commerce, and headless architectures.
- Product & Engineering Execution : Drive roadmap execution with a strong focus on delivering high-quality, scalable, and reliable commerce solutions. Ensure engineering excellence, platform modernization, and velocity of delivery to stay ahead of market demands.
- Customer & Market Engagement : Partner with enterprise customers, analysts, and industry stakeholders to shape the future of SAP Commerce Cloud. Drive adoption and retention through continuous product innovation and market differentiation.
- Go-to-Market Leadership : Work closely with sales, marketing, and customer success teams to ensure strong product-market fit, compelling messaging, and effective enablement of field teams and partners.
- Team Leadership & Talent Development : Lead a globally distributed organization, fostering a high-performance culture of innovation, accountability, and collaboration across product management, engineering, and operations.
- Ecosystem & Integration : Enhance the role of SAP Commerce Cloud within the broader SAP Customer Experience (CX) portfolio, ensuring seamless integration with Marketing, Sales, Service, and Data Cloud solutions.
- Operational Excellence & Business Impact : Continuously optimize processes, improve execution efficiency, and ensure business KPIs, such as revenue growth, customer satisfaction, and market share, are met.
Key Qualifications :
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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