What are the responsibilities and job description for the Senior Linux Server Management Engineer position at SAP SE?
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
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This is a Hybrid Role based out of Newtown Square, PA. Hybrid is 3-days week onsite & 2-days week remote.
What you`ll do :
Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. We are looking for an experienced Senior Linux Administrator for the Enhanced Operations Service (EOS) team who should have a proven track record in Server management, Critical Situation Handling, with a strong technical and process background.
A customer first mindset is necessary.
As an Enhanced Operations Service Specialist - you are responsible for :
- Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
- Technically skilled in providing expert support for all Linux OS / Windows and Infra customer issues.
- Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
- Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
- Root Cause analysis for Service requests failures / outages, performance issues – continuous improvement methodologies.
- Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
- Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
- Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
- Process improvement initiatives for daily operational activities.
- Streamline standard operating procedures by focussing on automation enhancements.
- Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
SKILLS AND COMPETENCIES :
EDUCATION AND QUALIFICATIONS :
EXPECTED TRAVEL :
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