Program Manager, Professional Services, Northeast Market Unit

We help the world run better

Before applying for this role, please read the following information about this opportunity found below.

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You'll Do :

The Program Manager is responsible for managing and delivering strategic complex engagements to one or more strategic accounts. In this billable role, the program manager works closely with the customer, the services account executive, and other key stakeholders to manage multiple, related projects within given business strategies. The program manager will be a key member of the delivery team throughout the services lifecycle, from sales support through implementation and post-go live. The Program Manager has the qualification and business acumen typically to manage multiple large scale, high risk, projects, programs, and engagements that span organizational and national boundaries including multiple business units and multiple service partners / vendors.

• Carry responsibilities across multiple functional areas, including Opportunity Management, Delivery, Business Development, Coaching / Mentoring & Knowledge Management.
• Ensure effective program oversight via program and project reviews to affect customer success and serve as a mentor to project managers.
• Manage complex contractual constructs.
• Define appropriate delivery model for customer project as a composition of pre-defined services, on-site and / or remote delivery – including Max Attention Next Generation (and other PE engagements).
• Scope and estimate engagement; Determine required resources for the engagement; Assess, document, and communicate the risk for the engagement.
• Lead and own engagement-planning and program-planning activities.
• Oversee the delivery of multiple projects related to successful engagement or program execution.
• Own the engagement and program plan; Carry responsibility of delivering its major elements including program’s business objectives, scope, and solution within quality criteria (on time, within budget).
• Build proactive formal and informal communication / relationship with key stakeholders outside of direct team.
• Resolve political, resource, budgeting, change, and legal issues affecting the program.
• Oversee and lead the development of proposals, tenders, and or responses to requests for proposals associated with the program to win new deals for SAP with minimal risks.
• Take responsibility from as team lead and support respective line manager(s) in people development tasks.

What You Bring :

Required experience :

Preferred experience :

Meet the Team

SAP Professional Services provides end to end project support to strategic customers. As Program Manager, you will partner with the customer account and all key stakeholders to ensure key milestones are met within the implementation of SAP solutions.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M / F / Vet / Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 197600 - 335900 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process.

Requisition ID : 411086 | Work Area : Consulting and Professional Services | Expected Travel : 0 - 10% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid

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