What are the responsibilities and job description for the Store Manager position at Sapp Bros., Inc.?
Are you passionate about exceptional guest service and thrive in a leadership role? At Sapp Bros., we're not just about business—we're about Blessing and Serving others and creating a welcoming environment that reflects our core values: Safety, Attitude, Pride, and Professionalism (SAPP).
As a Store Manager, you'll lead a team of Shift Supervisors to drive sales growth, profitability, and exceptional customer service in a fast-paced, 24/7 environment. You'll oversee team development, inventory management, and operational excellence, ensuring we deliver a 5-star experience for our customers.
What You'll Do:
What You'll Do:
Foster a culture of hospitality by training and inspiring your team to deliver exceptional guest service and uphold company standards.
Lead the hiring, training, and development of staff to build a strong, cohesive team in a positive and supportive environment.
Manage inventory, merchandising, and purchasing, ensuring that store appearance and product offerings meet company goals and customer needs.
Oversee daily operations and ensure the store runs smoothly across all shifts, meeting performance targets and upholding Sapp Bros.' standards.
Lead and develop a team of Shift Supervisors and employees.
Ensure excellent guest service and maintain a welcoming, clean environment.
Manage inventory, purchasing, and sales goals.
Oversee training, hiring, and performance management.
Monitor cash handling and inventory controls.
Qualifications:
Minimum of 3 years of supervisory experience within the retail industry.
Minimum of 5 years of experience in a hospitality role.
Strong leadership skills with a focus on coaching and team development.
Excellent customer service and hospitality skills.
Customer service experience with a strong focus on guest satisfaction.
Ability to adapt and work flexibly in a fast-paced environment.
Strong leadership skills with the ability to inspire and develop a team.
Excellent attention to detail and ability to multitask across various departments.
Willingness to work flexible schedules to complete the training program.
Why You'll Love Working at Sapp Bros.: At Sapp Bros., you're not just an employee you're part of the family. Here's why our team members love working with us:
Mission-Driven Culture: Be part of a company that prioritizes serving others and making a positive impact.
Competitive Compensation: Enjoy excellent pay and exciting opportunities for career advancement.
Growth Opportunities: We promote from within, providing clear pathways for professional development.
Comprehensive Benefits: We offer a competitive benefits package including medical, dental, vision, life insurance, and a 401(k) with company match.
Employee Perks: Enjoy valuable perks like tuition assistance, gym membership reimbursement, and exclusive discounts, including 25¢ off every gallon of gas and diesel.
Family Atmosphere: Experience a supportive and positive work environment where everyone feels valued and respected.
Ready to Join the Team? If you're eager to learn, work with a great team, and develop your leadership skills in a dynamic environment, apply today! Let's build something great together at Sapp Bros.
