What are the responsibilities and job description for the Customer Service Associate position at Sapphire & Co.?
Customer Service Associate
New York
As a Customer Service Associate, you will be responsible for interacting with customers, addressing inquiries, and providing support to ensure a seamless experience. You will work in a fast-paced environment, assisting with sales, resolving concerns, and enhancing customer satisfaction. This is an on-site role, and no remote work is available.
Key Responsibilities:
- Provide exceptional customer service through face-to-face interactions.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Assist customers in understanding products, services, and promotions.
- Maintain accurate records of customer interactions and feedback.
- Work closely with the sales and marketing teams to improve customer engagement.
- Promote brand loyalty by building strong customer relationships.
- Identify opportunities for upselling and cross-selling when appropriate.
- Meet and exceed key performance targets related to customer satisfaction and service quality.
Requirements:
- Previous customer service experience is a plus, but not required—full training provided.
- Strong communication and problem-solving skills.
- A friendly, outgoing, and customer-focused personality.
- Ability to work on-site in Manhattan, NY (this is not a remote position).
- A proactive approach to handling customer inquiries and resolving issues.
- Must be legally authorized to work in the U.S.
What We Offer:
- Full training and mentorship to help you succeed.
- Career growth opportunities in a rapidly expanding company.
- A supportive and energetic team environment.
If you are passionate about customer service and enjoy working in a dynamic setting, we would love to hear from you! Apply today to join our Customer Service Team in Manhattan.
