What are the responsibilities and job description for the Customer Support Team Lead position at Sappi?
Position Summary
The Inside Sale Team Lead is a critical role in combining technical expertise, leadership, and operational excellence to ensure outstanding support for our customers. This role requires a strategic thinker who can manage change, foster cross-functional collaboration, and inspire a team of professionals to achieve high levels of engagement and performance. This role is essential to maintaining and strengthening customer relationships, resolving complex challenges, and aligning Inside Sales functions with the company's strategic goals. By managing change effectively and enhancing employee engagement, the Team Lead contributes to a culture of continuous improvement and positions the organization as a trusted partner in delivering exceptional customer experience.
Key Responsibilities
Team Leadership & Employee Engagement
- Lead, mentor, and develop a team of customer support professionals, ensuring alignment with organizational goals.
- Foster a positive, high-performance culture that emphasizes accountability, collaboration, and continuous improvement.
- Collaborate with leadership to build and implement strategies to enhance employee engagement, retention, and satisfaction.
Operational Excellence
Change Management
Cross-Functional Collaboration
Customer Support Strategy & Execution
Required Skills & Qualifications
Position Summary
The Inside Sale Team Lead is a critical role in combining technical expertise, leadership, and operational excellence to ensure outstanding support for our customers. This role requires a strategic thinker who can manage change, foster cross-functional collaboration, and inspire a team of professionals to achieve high levels of engagement and performance. This role is essential to maintaining and strengthening customer relationships, resolving complex challenges, and aligning Inside Sales functions with the company's strategic goals. By managing change effectively and enhancing employee engagement, the Team Lead contributes to a culture of continuous improvement and positions the organization as a trusted partner in delivering exceptional customer experience.
Key Responsibilities
Team Leadership & Employee Engagement
Operational Excellence
Change Management
Cross-Functional Collaboration
Customer Support Strategy & Execution
Required Skills & Qualifications
Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.
Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.
Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
ABOUT SAPPI
Sappi is a leading global provider of everyday materials made from woodfibre-based renewable resources. As a diversified, innovative and trusted leader focused on sustainable processes and products, we are building a more circular economy by making what we should, not just what we can.
HR Contact for Questions :
Name : Bethany Kurlanska
Email : Bethany.Kurlanska@sappi.com
Telephone number : 207-857-1008
