CUSTOMER SERVICE REPRESENTIVE

Job Description

Job Description

Aero Centers will offer, directly or through partnerships or tenant management, a full spectrum of general aviation services; these include a private terminal, aircraft parking, storage / hangar, aircraft management, charter broker, charter operations (P135), flight school (P141) and commercial into-plane service. In addition, each Aero Center will be known as a customer-centric private aviation expert to the community it serves, an Aero Concierge.

Customer Service Representatives (CSR) serve at the front desk, greeting customers, accepting payments and handling various administrative and service-oriented details. The job includes regular computer work, i.e., processing basic financial transactions, entering reservations for services, and managing various number-related details within the aviation software application related to customer bookings and fees.

The customer service position requires a cheerful and enthusiastic personality to make all guests feel welcome while ensuring their business needs are met with the utmost attentiveness and professionalism. Our customer service department provides concierge-level assistance through excellent communication, the anticipation of needs, creative thinking, practical responsiveness, and attention to detail.

Responsibilities :

• Greeting on-site visitors and ensuring they are made to feel welcome
• Handling telephone calls with customer-oriented level of service
• Data entry and other computer work to make reservations for services, communicate with customers via email, track inventory and process financial transactions
• Excellent attention to detail, to coordinate operations provided by multiple personnel to multiple customers, to ensure timely and efficient service
• Connecting clients to appropriate personnel or third-party vendors for further service needs
• Providing attention to detail and follow through to ensure that a wide range of business needs are met
• Performing administrative support tasks
• Maintaining professionalism and confidentiality
• Providing safe and clean reception area by complying with procedures, rules, and regulations

Qualifications :

Position Requirements :

High School Diploma or General Education Degree (GED) required.

Essential reading, writing and math skills.

Ability to work under pressure and adaptable to change.

Excellent interpersonal and verbal communication skills.

Must possess a valid state Driver's License.

Drug free workplace.