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ServiceNow ITSM ServiceProcess Owner

Saransh Inc
Aliso Viejo, CA Full Time
POSTED ON 4/26/2025
AVAILABLE BEFORE 5/22/2025

Role : ServiceNow ITSM Service / Process Owner

Location : Aliso Viejo CA (Onsite from Day 1) Only Locals

Job Type : Contract

Must Have Skills :

  • 5 years of experience Senior BA or Arch who has done ServiceNow implementation.
  • ITSM process analyst with ServiceNow.
  • ITSM Solution architect with ServiceNow.

Required Qualifications :

Experience & Skills :

  • 10 years of experience in ServiceNow Platform with 7 years in IT Service Management (ITSM) processes and governance.
  • 5 years of handson experience with ServiceNow ITSM (configuration implementation and optimization).
  • Strong knowledge of ITIL framework and ITSM best practices.
  • Experience in defining optimizing and automating ITSM processes using ServiceNow.
  • Proven ability to analyze ITSM metrics KPIs and dashboards for continuous process improvement.
  • Strong project management and stakeholder management skills.
  • Experience in integrating ServiceNow ITSM with other IT systems (e.g. monitoring tools CMDB ITOM and thirdparty applications)
  • Strong analytical and problemsolving skills to assess ITSM effectiveness.

    • Preferred Certifications :

  • ITIL v4 Foundation or higher (ITIL Managing Professional ITIL Strategic Leader preferred).
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow ITSM Implementation Specialist certification (CIS ITSM).

    • Key Skills

    Bidding,Exploration,Apparel Merchandising,Adobe Dreamweaver,Courier Delivery,Airlines

    Employment Type : Full Time

    Vacancy : 1

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